I did top up of £10 yesterday with my Monzo account only for my aunt to received another debit alert of £10 on my aunt account 😭😭😭I don’t know what to do... somebody help
Speak to an agent for balance/refund issues: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/
Check for replies here: https://giffgaff.com/support/questions
Please allow the agent 24 hours to respond to your query, before escalating the issue further.
yinku13
yinku13 Are you saying that 2 completely different bank accounts were debited for a single transaction? That is highly unlikely (impossible?).
yinku13 Hi there sorry about this ! You could try an agent here https://giffgaff.com/support/questions The agents can take up to 24 hours to reply but are usually alot faster than that.
Welcome to giffgaff and the community
•You will have to contact a agent as they deal with refunds try here ⬇️
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/
•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️
https://www.giffgaff.com/support/questions
Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday
hope this has been helpful for you;
Thanks
