I did top up of £10 yesterday with my Monzo account only for my aunt to received another debit alert of £10 on my aunt account 😭😭😭I don’t know what to do... somebody help
Speak to an agent for balance/refund issues:
Check for replies here:
Please allow the agent 24 hours to respond to your query, before escalating the issue further.
yinku13 Are you saying that 2 completely different bank accounts were debited for a single transaction? That is highly unlikely (impossible?).
yinku13 Hi there sorry about this ! You could try an agent here
The agents can take up to 24 hours to reply but are usually alot faster than that.
Welcome to giffgaff and the community
•You will have to contact a agent as they deal with refunds try here ⬇️
•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️
Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday
hope this has been helpful for you;