Following on from @roxy_r’s post about the community strategy, I thought this would be a great time for us to start talking about how we can bring social help to life.
We all agree that there is more we can do on our social channels to facilitate a member to member support model like what we have on the forum today and be able to be more responsive and continue to be run by you outside of the forum. To achieve this, we thought it’d be great to have a couple of educators looking after things and as you know, we are currently in the process of recruiting them.
But there are plenty of things that we can do before they get here so I thought it would be a great idea to start brainstorming a few things with you all and also share what I think we need to do in order to kick-start this.
Because we have not really spoken about social help on the forum that much, I thought it would be a good idea to have a thread where we present the opportunity to our helpers. I know some of you already help out on social and I am hoping you will give me a hand with that discussion.
Based on the conversation we will have on that thread, we can see if there is an interest from some of our helpers to expand their reach and then we need to see what is needed for them to feel confident enough to make the jump. I know Twitter has a character limit so it would be great to get some hands on advice from some of our more experienced social helpers on how you can still give the best advice considering that.
In the background, we will need to look at how we do payback on the social channels. At the moment it is all very manual and that works when you have a handful of helpers but if we are planning on expanding we need something more sustainable.
Also, it would be good for us to talk about the possibility of having a group on Facebook perhaps, for our social helpers. I know that at the moment our social helpers know their way around the forum but again, if we are looking to get more helpers it might be a good idea to have something on those channels just to make it easy and relevant for members that are more used to social. That might also give us the first step to building a community on social and that sounds exciting!
Of course this isn’t all set in stone we will still need to figure out what the typical day of a social educator looks like but once we get the ball rolling we can iterate based on our learnings.
This is what I have so far and feel free to chip in if you think i’ve missed anything, the more minds the better the solution.
Looking forward to hearing your thoughts.
Henna =] x