{Resolved} Voice call issues - 17 March 2020

ServiceStatus Voice calls✅Resolved Community access✅Available Summary We were experiencing intermittent issues with our service which affected voice calls...

dez_d · 2020-03-17T11:11:10+00:00

ServiceStatus Voice calls✅Resolved Community access✅Available Summary We were experiencing intermittent issues with our service which affected voice calls...

{Resolved} Voice call issues - 17 March 2020

drrick

No calls in or out from me either.
I'm UK based.
Was all networks, but now seems to be just O2.

haseebhejazi

dez_d I can't call out

susan61039

haseebhejazi I can’t call out either

thepeckhambassplayer

Hi Team - I'm on 4G voice but my phone cannot accept or make calls - so perhaps it's not just 2/3G? Best of luck sorting it out.

saoirsepearce

Also cant make voice calls and can intermittently recieve calls

thundercliffcottage

I have received a call from a another giffgaff number. With no trouble at all.

t_will

Thanks folks, I've made some adjustments to the first post to make it clearer. The team is still checking into this, and we'l update more as soon as we can.

sloz

t_will
I appear to be able to just call other giffgaff, o2 and Tesco numbers
And they appear to be able to call me

I can also call landline numbers

pamelathorndike

I can receive calls, but can't call out. When will this issue be likely to be resolved, and will you compensate customers with extensions to their goody bags, or extra credit to cover the time that this problem persists?

pete41056

My calls are down too. Help!

fletch2509

Help I can't get calls in or out and I'm waiting for a telephone interview call

lakaya23

Hi,

I can receive calls perfectly fine but I can’t make calls/FaceTime calls as it simply just goes dead and automatically hangs up. I noticed this was an issue from last night. Is my phone broken or is this a giffgaff issue ? And is anyone else experiencing the same thing

lakaya23

lakaya23 I also can’t answer FaceTime calls as they don’t connect and when I try to FaceTime people the call doesn’t even go through

t_will

Hi all, thank for your posts. We're still investigating this issue, but we are seeing improvements in some areas.

lakaya23 FaceTime is a video or audio chat through the internet, either through your WiFi or mobile data, and isn't affected by this voice call issue. If you're having trouble with FaceTime, drop into our Help forum and members will be able to help you troubleshoot.

biscuits11

When my number is called the person gets an engaged signal.

mandfl

Got very little signal cannot make calls or receive them

carri82079

I can make calls and receive calls from those on giffgaff but I can’t receive calls from anyone else, they just get a dead line tone

anjuyong

I am having the same issue

bobrobinson

dez_d

Thanks for the update will. All the best and good luck with the fix Bob 😄

aimeewarman123

How long will this issue last

bobrobinson

aimeewarman123

aimeewarman123 How long will this issue last

Im sure even the engineers dont know. But im sure there working hard to cure the problem.
So we will all have to be patiant and wait for the next update from giffgaff.
All the best Bob

paul_d_

Most Recent Update - 24th March 2020, 16:10

Afternoon giffgaffers,

Thank you all so much for your patience, we have been monitoring services over the last few days & we are pleased to see previously affected members services return to normal and as such we are now resolving this issue. If you are still experiencing problems making or receiving calls please pop your postcode into our network service checker or pop on over to our superb help & support forum where our amazing helpers will be able to assist you further with some troubleshooting tips & hopefully get you back up and running as soon as possible.

Once again, we would like to thank members for their patience and understanding.

Paul.