Call me back Text OPTION

mizan337

Hi everyone
I was wondering if giffgaff could offer. Call me back text option where if you run out of credit or goodybag and you're in an emergency you can call the number and have an option to send a free text to the person to call you back

EE offers this option to their customers 5 call me text message per month.

How does this sound to everyone
Anything you want to add or comment ?

bill48er

Hi mizan337,
Given that all goodybags now offer unlimited calls and texts and this would only apply to people who use PAYGO. So this idea is very unlikely to attack much attention. from giffgaff.
If you are on PAYGO sign up all your family and friends to giffgaff and then all of you will get free giffgaff to giffgaff calls as long as you top up credit at least once every three months 😄

richybhoy36

mizan337 Hi there in my opinion I dont see this suggestion going anywhere!.

isabel1066

mizan337 EE offers this option to their customers 5 call me text message per month

Got a link as i can't find this anywhere recently on PAYG

gloriousiam

mizan337 never heard about that before.

davidevans0000

mizan337 3 years ago and it was then orange who allowed the free texts when out of credit not available anymore.https://community.ee.co.uk/t5/Archive/How-to-send-a-free-emergency-text-when-you-run-out-of-credit/td-p/546262

jaymailsays

mizan337 EE offers this option to their customers 5 call me text message per month.

To be accurate, the network sends a generic text to your chosen voice call recipient, explaining you are out of credit.

Since giffgaff offer unlimited texts on all their goodybags the demand for such a service would be restricted to paygo users.

julie12910 How long do you imagine a company can survive if no one needed to pay for anything.

giffgaff have been fairly generous since they started. Free 0800 calls, when other mobile networks charged. nhs 111 and police 101 are both free.
They ramped up the free content by allowing free data access to all nhs websites, from your giffgaff sim.

davidvarley

mizan337
If giffgaff made everything free they would go bust so they will not do that people that want them to make loads of stuff free are in for a disappointment it will not happen.

georgecooksey24

mizan337 I think it’s a good idea but would obviously only benefit the PAYG customers

mizan337

bill48er
What if they're on contact with other network? What if they dont want to join?
It's just an additional feature. Unlimited call on almost all goodybag why cant this be added for people who doesn't use their phone regularly?

fay2020

bill48er never ever heard about that before

julie12910

mizan337 all goody bags have unlimited text and calls to any network. If someone is only very occasionally using their phone on a PAYG basis its likely they will have remaining credit. If a customer wont pay to top up their phone to use even on a very minimal basis why would giffgaff want them as a customer?

mizan337

julie12910
Yes why would giffgaff want them ?
Not everyone buys goodybag. A lot of people that I've seen uses payg because they only receive calls. So it's an option for them.
You cant always win. You have to lose some too

wedgington

isabel1066 I believe it was started with Orange payg. You had the option to send 5 a month with a maximum 2 in one day. Guess it was carried over to EE for those that were on Orange the same as the £5 emergency credit did , or at least it did for a time.

mizan337

isabel1066
My little sister uses EE and when she run out of credit she rang my number and then it gave her a option to let me know that shes got no credit and shes trying to call me (I recieved a text). So I should ring back.

isabel1066

wedgington I believe it was started with Orange payg. You had the option to send 5 a month with a maximum 2 in one day. Guess it was carried over to EE for those that were on Orange the same as the £5 emergency credit did , or at least it did for a time.

like i said not seen this recently on EE PAYG>

wedgington

isabel1066 it was option 2 apparently, with option 1 being to top up. If you get a different option 2 then they must have stopped it

richybhoy36

isabel1066 Hi I've had a look and can't find anything on EE about this option .

david13725

richybhoy36 you don’t have EE!!

richybhoy36

david13725 I was looking at EE for another post !

scrupps

Not sure I really see the point of this with the lowest priced goodybag only £6 per month which gives unlimited calls and texts.

mizan337

scrupps
If £6 gives you unlimited call and text why cant these option be available then?

pw6049

mizan337 looks like EE have stopped this wonder why so can't see giffgaff wanting it

julie12910

mizan337

'You cant always win. You have to lose some too'
That's not how business work. If a customer is not paying anything for the service it's not up to a company to give it for free. You are saying giffgaff should allow everyone the option to not make any paid for calls or texts but just send out a 'call me back' text for free to get someone to phone them so as not to be charged. How long do you imagine a company can survive if no one needed to pay for anything.

mizan337

gloriousiam
Well you're hearing it now?🤗

mizan337

julie12910
How is EE SURVIVING?

mizan337

pw6049 no they haven't stopped it. Order a free payg sim and try it your self.