willumn Well done giffgaff and many thanks, especially to Connor, an agent with a very human touch.
Thanks for highlighting, most of us know how sympathetic giffgaff are and they do go the extra mile, when they can.
I would say again, to clarify that some who are self isolating may not have WiFi or mobile data to be able to contact an agent who might have assisted.
jeff_elephant Kudos giffgaff for making the NHS 111 phone number free!
Hasn't it always been free?