Payback email settings

solvbb

I have seen from @alexw thread that February payback has been finalised and is being updated. That's great. The final step is to email out points statements.

I have never received one of those, primarily because I manage my incoming email volume by not signing up for the many email promotional emails any organisation I interact with wants to send me. Usually with the aim of getting me to spend more.

It seems even the lowest level of interaction involves the receipt of marketing material "exclusive deals"

So, how about a setting which means you will only be sent essential information, which would include the payback emails, or even a separate category of its own ?

At present I don't actually know how much I earned in February as I can only find a cumulative for the half year in my member profile

Or am I looking in the wrong place ?

jfc1951

solvbb

Just select the first option.

I have and am not troubled with inappropriate emails.

endorphin

solvbb At present I don't actually know how much I earned in February as I can only find a cumulative for the half year in my member profile

Given that giffgaff is unlikely to implement an opt in/out for the payback update email on the grounds that you're the only person to have asked for it so far hence the demand is singular, why not record your monthly cummulative totals and then you can work out each month's earnings?

scrupps

If you download the giffgaff app it shows you how much payback you have earned in there.

solvbb

Thanks for the responses:

@jfc1951 What do you mean by "inappropriate". The help note clearly says they will send "exclusive deals". I don't want to receive those. If giffgaff isn't sending them and this options does restrict itself to key service messages then giffgaff should change the description in the help note

@scrupps

I have no interest in getting an data slurping app, I use the website and a laptop. The website gives the cumulative earnings for each six month period, are you saying the app also gives the monthly breakdown.

jfc1951

solvbb What do you mean by "inappropriate". The help note clearly says they will send "exclusive deals".

I meant that my inbox is not flooded by emails about "deals". I do get them, but I cannot remember when I last got one.

Try turning on that option and see what you get. You can easily turn it off again.

scrupps

solvbb the app gives cumulative - you just need to subtract your previous cumulative from your current cumulative and that gives you the month. Sorry I tried to help though!

tradertall

I don't really get anything else than payback emails already tbh

solvbb

Thanks for the additional responses.

So the app works the same as the website, thanks for checking that out @scrupps

It's a shame that giffgaff insist on sending some marketing stuff as soon as you opt into anything.

If it is as infrequent as suggested then maybe it isn't a pain, but if that is the case then why not simply provide an option to get account related communications, which excludes any marketing.

I have no idea if I am the only person in this position, but I do recognise I have a harder line on privacy and not getting unneccesary emails than many. That's not a bad thing and it would be good if giffgaff could offer this simple option. Or simpy not send any marketing stuff with the existing option

jesi23

ziggyfirst , i would like to add that amount to my next goody bag

Welcome to giffgaff! Unfortunately, you can only receive Payback twice a year (June for payback allocated Dec-May; December for payback allocated May-Nov); it is nominally allocated monthly in arrears for previous month’s activity.

Once payback points are allocated, you can choose your payout method, but can only choose credit or giving to charity if your total allocation is less than 1000 points (worth £10). You also need to be using your SIM during the three months immediately preceding the payout date to qualify; if you leave the network you will also forfeit your allocation.

You will need to add money to purchase a Goodybag before that date. _{_🤡}