Exceptional circumstances

karenyates · 2020-03-21T21:03:26+00:00

Due to the exceptional circumstances we all find ourselves in and the financial hardship many are inevitable going to suffer. Is there a possibility that th...

Exceptional circumstances

karenyates

claire1uk
I agree and think it would help many members.🤞

bluemoonbaz

@karenyates this would be a nice option for members in difficulty.
I guess not everyone would want or need it but definitely something to think about .

karenyates

bluemoonbaz
If this was available,it would obviously be each members choice and obviously they could choose to wait until June.

garybo

karenyates looks like a great idea

tito6

karenyates
Yes its going to be really helpful for many members.

karenyates

tito6
🤞🤞🤞Something can be done.

julie12910

karenyates that's a great idea, hopefully giffgaff can put it into action.

ray2

karenyates Hi Karen i will @alex_w & @t_will as not sure who actually deals with payback (i know alex does the post in Announcements each month around payback) to see whether this is possible if enough members want it.

karenyates

ray2
Great idea,thanks,hopefully they will at least look into it as a possibility. 🤞

bluemoonbaz

karenyates

karenyates If this was available,it would obviously be each members choice and obviously they could choose to wait until June.

I agree then it wouldn't put a big stress on the backroom team if this was a smaller payback for members in real financial hardship

kathleen414

Good afternoon Karen
I do like this idea 🤗 as things are getting worse for some people and I guess it will include our fellow members.
This could be a lifeline for some .
Maybe access to their points for payback or to buy goodybag or tops up to keep online

karenyates

kathleen414
Very good idea Kathleen,even something as little as being able to use it to top up, could make all the difference. 👍

alex_w

Hey folks,

The Eds picked this up yesterday and the idea will be passed on for considerations. For context, it's not a simple thing to do: there's audits that need to take place, and the work would involve multiple teams that would need to be coordinated. That's not to say it can't be done, just that given the work involved we'd need to weigh it up carefully against the other things we could be doing.

julie12910

alex_w thanks Alex, fingers crossed.

blackfive460

alex_w

Since you probably couldn't get things in place to bring the payout forward much before May, would it be worth the effort just to do it a month early?
Perhaps, if as seems likely, things are going to continue being difficult through the summer, wouldn't it be better to consider a having a one off intermediate payout, perhaps just as credit for those who want it, in September?

karenyates

alex_w
Thanks,I do understand it is not as easy at it may seem but good that it's at least being considered. 👍

karenyates

julie12910
I'm not to hopeful but you never know.🤞

georgecooksey24

karenyates i think this is a really good idea it would help many people out

karenyates

blackfive460
Why would we want to wait until Sept?

tazzy19

karenyates

blackfive460 Since you probably couldn't get things in place to bring the payout forward much before May, would it be worth the effort just to do it a month early?

Possible reason there
Then for the later months you're looking at increased audits and costs

blackfive460

karenyates Why would we want to wait until Sept?

I think you've misunderstood.
The June payout could happen as planned then consider an intermediate payout for those who want it in September.

kathleen414

tazzy19 @alex_w yes I think it maybe the case , the only thing I could see is if giffgaff allow some members who need goodybag because of this situation to somehow use already earned points to be redeemed ?

karenyates

tazzy19
I was thinking he meant dont payout in June just do one payout in Sept.😏