[RESOLVED]Delay in transferring in numbers from O2 & Tesco - 24th March 2020

paul_d_

Service	Status
Transferring In numbers from O2 & Tesco Mobile Only	✅Available
Transferring In numbers from all other networks	✅Available
All other giffgaff Services	✅Unaffected

Summary

We had been made aware of an unexpected issue affecting members who are porting in their numbers from either O2 or Tesco Mobile. Members affected may have experienced a delay in their number coming across to giffgaff. We are happy to say this issue is now resolved.

Most Recent Update – 20:36 - 25th March 2020

Evening giffgaffers

We have been made aware of an unexpected issue affecting members who are porting in their numbers from either O2 or Tesco Mobile. Members affected by this will have experienced a delay in their number coming across to giffgaff. I'm glad to say this issue is now resolved.

Our teams have been working really hard to resolve this issue and we can now confirm that all members who were transferring their number into giffgaff for the 23rd, 24th and 25th March 2020 have now been completed.

We apologise for the delay caused and thank members for their patience and understanding.

Regards.
Dez

Update History

Most Recent Update – 20:36 - 25th March 2020

Evening giffgaffers

We apologise for the delay caused and thank members for their patience and understanding.

Regards.
Dez

Most Recent Update – 17:09 - 25th March 2020

Afternoon giffgaffers

Our teams have been working really hard to resolve this issue and we can now confirm that all members who were transferring their number into giffgaff with a transfer date of the 23rd March 2020 should now see that their transfers have been completed & will see their ported number on their "my giffgaff" page here: https://www.giffgaff.com/dashboard

All members with transfer dates after the 23rd March will have their number transferred no later than 26th March 2020.

We apologise for the delay caused and thank members for their patience and understanding.

Regards.
Paul

chand311

paul_d_ thank you for updating me!

sylvouska2

paul_d_
Hi I am also waiting to have my number transfered from 02.
I have been without service since around 2pm yesterday.
Such a nuisance.-Any update?
Have been turning phone off and on constantly.

conne91605

paul_d_

paul_d_ I have exactly the same problem, yesterday was my transfer day, signal went at about 4-5 PM and hasn’t returned since, 12 hours later! Please resolve the issue fast I need my phone for work purposes, especially in times like this!

deni1964

paul_d_ 🙏🙏🙏🙏🙏. No phone, no data... We live in the rural countryside. Fingers crossed for tomorrow

gk_reid

@paul_d_#357928

paul_d_ I still have no service, neither has the o2 number transferred!?

kaykadara_2004

Hi. Just to confirm i am moving number from o2 to giffgaff. I understand the delay but would like to know an estimate time it is eventually taking or does this not work at all? Thanks

robpl26

kaykadara_2004 Dont do it. I'm on my 3rd day of no phone

parveenf

I am having the same issue and an estimated time would be much appreciated. My purchased goodybag which I bought when activating the sim is also not showing?

harrrrrry

parveenf My purchased goodybag which I bought when activating the sim is also not showing?

That's normal behaviour from the time that a number transfer starts and until the transfer completes. So, all it's saying is that your transfer has started but has not completed.

When your transfer is complete, the goodybag will reappear on your account.

richa89215

I am having same problem the o2 sim stopped working around 2pm (24th) and the giffgaff sim went to emergency calls only around 6pm . Now stuck in emergency calls only. With a notification popping up saying ( sim not provisioned)

rossm85976

When can we expect this to be completed by? Really need my phone up and running to be able to work from home! Any indication of timescales would be appreciated!

harrrrrry

rossm85976 When can we expect this to be completed by?

That can't sensibly be answered until giffgaff gets an answer from o2 engineers about why the problem is happening. Any earlier answer would be just a meaningless guesstimate.

To get essential service sooner, I'd suggest you get another sim from a supermarket (or a branch of argos within Sainsbury), activate it and do not try to transfer a number to it. That will get you service in the fastest possible time. Then when your number transfer completes, you'll be able to revert to the original sim.

You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

amanmishra

harrrrrry When can we expect an answer from O2/Tesco engineers? Any estimate on getting an estimate when will this be done?

samle57205

harrrrrry You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

I've got the same problem but the refund is of little use when I've already bought a goodybag which is running out during this time while I'm waiting for the number to transfer. The whole point of a goodybag is to avoid paying for calls separately but they will only refund 'unused credit' not any goodybag.
It would be nice if giffgaff would agree to refund a new goodynag bought while I was waiting for them to rectify the original problem but that doesn't seem likely given the lack of concern they have shown so far,.

arund59

same here, any one know how much longer it will be , need phone to keep in touch with elderlies at the time

mikey18012

This problem began on 23/3/20 at least as that was my date of transfer from O2 sim to giffgaff. I've had emergency calls only and (sim not provisioned) for 2 days now

gannet_52wl

Any idea how long this is going to take folks?

amanmishra

My giffgaff number is deactivated and waiting for transfer since yesterday. Can you at least activate my giffgaff number again, until you sort things out at your end?

tracy48363

Hi i am having the same issues i desperatly need my phone in use i am a key worker and need to use my phone

harrrrrry

conne91605 I need my phone for work purposes

As the opening post already says, It is being investigated and will be fixed as soon as possible.

But to requote from my earlier suggestion:

To get essential service sooner, I'd suggest you get another sim from a supermarket (or a branch of argos within Sainsbury), activate it and do not try to transfer a number to it. That will get you service in the fastest possible time. Then when your number transfer completes, you'll be able to revert to the original sim.

You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

dsbri89

Desperately need this Issue fixed as I have been without service since Monday when my number was supposed to be transferred from o2. It is especially important for people who are not able to leave their homes to have this resolved!

jonnywallace90

Hopefully it's sorted soon, were in a situation where people can't leave there homes, we are unfortunately relying on our mobiles to contact family to check in.

dez_d

Most Recent Update – 20:36 - 25th March 2020

Evening giffgaffers

We apologise for the delay caused and thank members for their patience and understanding.

Regards.
Dez