[RESOLVED]Delay in transferring in numbers from O2 & Tesco - 24th March 2020

rossm85976

When can we expect this to be completed by? Really need my phone up and running to be able to work from home! Any indication of timescales would be appreciated!

harrrrrry

rossm85976 When can we expect this to be completed by?

That can't sensibly be answered until giffgaff gets an answer from o2 engineers about why the problem is happening. Any earlier answer would be just a meaningless guesstimate.

To get essential service sooner, I'd suggest you get another sim from a supermarket (or a branch of argos within Sainsbury), activate it and do not try to transfer a number to it. That will get you service in the fastest possible time. Then when your number transfer completes, you'll be able to revert to the original sim.

You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

harrrrrry

parveenf My purchased goodybag which I bought when activating the sim is also not showing?

That's normal behaviour from the time that a number transfer starts and until the transfer completes. So, all it's saying is that your transfer has started but has not completed.

When your transfer is complete, the goodybag will reappear on your account.

amanmishra

harrrrrry When can we expect an answer from O2/Tesco engineers? Any estimate on getting an estimate when will this be done?

samle57205

harrrrrry You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

I've got the same problem but the refund is of little use when I've already bought a goodybag which is running out during this time while I'm waiting for the number to transfer. The whole point of a goodybag is to avoid paying for calls separately but they will only refund 'unused credit' not any goodybag.
It would be nice if giffgaff would agree to refund a new goodynag bought while I was waiting for them to rectify the original problem but that doesn't seem likely given the lack of concern they have shown so far,.

sylvouska2

paul_d_
Hi I am also waiting to have my number transfered from 02.
I have been without service since around 2pm yesterday.
Such a nuisance.-Any update?
Have been turning phone off and on constantly.

arund59

same here, any one know how much longer it will be , need phone to keep in touch with elderlies at the time

mikey18012

This problem began on 23/3/20 at least as that was my date of transfer from O2 sim to giffgaff. I've had emergency calls only and (sim not provisioned) for 2 days now

gannet_52wl

Any idea how long this is going to take folks?

amanmishra

My giffgaff number is deactivated and waiting for transfer since yesterday. Can you at least activate my giffgaff number again, until you sort things out at your end?

tracy48363

Hi i am having the same issues i desperatly need my phone in use i am a key worker and need to use my phone

conne91605

paul_d_

paul_d_ I have exactly the same problem, yesterday was my transfer day, signal went at about 4-5 PM and hasn’t returned since, 12 hours later! Please resolve the issue fast I need my phone for work purposes, especially in times like this!

harrrrrry

conne91605 I need my phone for work purposes

As the opening post already says, It is being investigated and will be fixed as soon as possible.

But to requote from my earlier suggestion:

To get essential service sooner, I'd suggest you get another sim from a supermarket (or a branch of argos within Sainsbury), activate it and do not try to transfer a number to it. That will get you service in the fastest possible time. Then when your number transfer completes, you'll be able to revert to the original sim.

You'll also be able to claim a refund of any unused credit remaining on the temporary sim, as stated at https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

robpl26

kaykadara_2004 Dont do it. I'm on my 3rd day of no phone

dsbri89

Desperately need this Issue fixed as I have been without service since Monday when my number was supposed to be transferred from o2. It is especially important for people who are not able to leave their homes to have this resolved!

jonnywallace90

Hopefully it's sorted soon, were in a situation where people can't leave there homes, we are unfortunately relying on our mobiles to contact family to check in.

robin40036

This is madness why can we not be given a date i have had my phone number for 13 years and have never had a issue and the first day transferring its taken 2 days so far with no clear information on when it will be up and running again and the advise on how to over come this situation been buy a new sim from a supermarket is mad . Can you please give people a clear timeframe

mrsboof

Same problem here. Switching from 02 to giffgaff, received a text yesterday afternoon saying my number was to be switched by 9pm and still have no signal. People need answers, people are working from home, need to be in contact with the elderly etc.. this is a time it really needs to be sorted out and quickly. An hourly update would be good please.

danro62

Same problem here. I have not had signal since monday evening. Will we get compensation for this? I need to contact family members constantly due to the current lockdown. Pretty annoyed this wasnt picked up earlier before leaving people without phone service!

danro62

I have been informed by an agent that my number will be updated today and service restored. Although I am sceptical of this

philcon325

Same problem. Phone just says SIM not provisioned. Starting to regret moving now ....

dez_d

Most Recent Update – 20:36 - 25th March 2020

Evening giffgaffers

We have been made aware of an unexpected issue affecting members who are porting in their numbers from either O2 or Tesco Mobile. Members affected by this will have experienced a delay in their number coming across to giffgaff. I'm glad to say this issue is now resolved.

Our teams have been working really hard to resolve this issue and we can now confirm that all members who were transferring their number into giffgaff for the 23rd, 24th and 25th March 2020 have now been completed.

We apologise for the delay caused and thank members for their patience and understanding.

Regards.
Dez