Help people in lockdown abroad

benjamin567

There have been many people who are stranded abroad in foreign countries and they have used all of the £20 or £25 goodybag. Once they get to 20GB, they have to pay for their data as they have no WiFi. I know this will be at reduced rates but it is still very expensive.

I know that this is according with the 'fair usage while roaming' policy but I think that temporary measures should be put in place to help these people contact friends and family if they are stuck abroad.

What is giffgaff doing to help these people?

endorphin

benjamin567 currently, an agent can cancel their current goodybag allowing them to start a their next goodybag with another 20GB of data. People wanting this should contact the agents using this form Problem using goodybag in the EU

barishna

benjamin567 good thinking 💭 and thanks for sharing this post

z201205

There have been reports of agents being sympathetic to a polite request for people in such a predicament.

benjamin567

endorphin I guess that is all they can do, the only problem with that is that agents can sometimes take up to a day to reply

endorphin

benjamin567 the only problem with that is that agents can sometimes take up to a day to reply

That's the worst case response time. If it's just data people want they might be better off using a local SIM instead, but then they won't get inclusive calls and texts to all EU numbers.

benjamin567

endorphin a local SIM is probably quite difficult to get when most shops are shut in Europe. I guess you may be able to find one in a supermarket