Cannot top up with PayPal

barbaramoss

The PayPal button does not highlight and I cannot top up. I have tried to top up £10 several times. I was able to buy goody bag yesterday with PayPal but cannot top up today. Any thoughts on this please?

djbonner07

barbaramoss The PayPal button does not highlight and I cannot top up. I have tried to top up £10 several times. I was able to buy goody bag yesterday with PayPal but cannot top up today. Any thoughts on this please?

Good Evening barbaramoss

Try it using another internet browser such as Internet Explorer - Firefox , Microsoft Edge or any other your not using/used, Chrome seems to be a problem, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>>

As explained above, >>>

Thing To Try/Clear/Clean:

• Try another browser - Use the Full Site and not the giffgaff App. Try using Internet Explorer

• Try another device - PC or Laptop (ideal)

• Clear Cache.

• Clear browsing history.

Finally,

You could Top Up with a giffgaff voucher or a o2 voucher from your local shop / store / post office. (just a thought)

Kindest Regards.

sloz

barbaramoss
Hi, which device and browser are you using?
Are you topping up the account you're logged into
Or
Are you using the top up a different number option?

harrrrrry

barbaramoss I was able to buy goody bag yesterday with PayPal but cannot top up today

Are you now trying to buy another goodybag, or non-goodybag credit?

If you're trying to buy another goodybag, then check your dashboard -- perhaps a queued goodybag is already showing there, in which case you won't be able to buy any more. You will probably be unable to buy a manual goodybag if you turned on recurring goodybags when you bought the previous goodybag (check it at https://www.giffgaff.com/profile/payment-details and also check that paypal is your default payment method).

If you're trying to buy credit outside the goodybag, then try it again today. Perhaps it's a temporary problem. Maybe also try the app if you were previously using a browser, or a browser if you were previously using the app.

barbaramoss

sloz Thank you

barbaramoss

harrrrrry Thank you.

barbaramoss

I used the full site rather than the app and it worked straight away. I was trying to top up the pre-pay for calls not covered in the goody bag. Thank you for all your help my problem is resolved.