Topping up my mums phone remotely

marcfrossman

My mum is on giffgaff and I pay her bill. I have cancelled the credit card that is registered to her account and now she can’t get in touch. I desperately need to get her topped up I am in London she is in Glasgow and I can’t even call her cos her phone won’t accept incoming calls while she has no credit what can I do!

rqt

marcfrossman
When using giffgaff in the UK all calls are free to receive. So if you cannot call your mother the problems you are having are not limited to topping up your mothers phone,

flaxvert

marcfrossman You can top up another phone, then that phone can dial 43430 and select option 2 to purchase a goodybag.

Go here https://giffgaff.com/top-up

And select to top up a different mobile number

rebelyell

If you know her login details you can top her up directly. If not you can add credit (not a goodybag) to her account at the link below, make sure you chose her number from the options.

https://www.giffgaff.com/top-up

marcfrossman

rebelyell hi i used to but I believe she has now changed her password and I can’t get in touch to get the password or reset it so all I have is her number and this is an emergency she is a vulnerable person in regards to corona virus

marcfrossman

rebelyell
I can't because I don't have a gif gaf sim of my own so my account looks like this

rebelyell

You mentioned that her phone can't receive calls when she has no credit but normally she should be able to receive calls without credit. However you can top up her phone with credit without having her login details by going to the link I provided above and entering her number in the box at the top of the page.

marcfrossman

I wish that would work but when I log in its asking me to order a sim or activate one, Im not on gif gaf im just trying to top up my mums phone