Sim lock

ew69105

I have had to change sim card because I was locked out and my puk code wasn't accepted. I had only just topped up £25 and I ask for your help to transfer it to this sim. My user name was ew69105 and my number was phone number removed for privacy
Please help
Thankyou

williamwalker

ew69105
Firstly all giffgaff Sims are now trio Sims so you can push the middle out to the required size from standard- micro and lastly nano, check your present SIM is not a trio that would save you performing a SIM swap.

However if you're present SIM is a old version all you need do is perform a sim swap all accounts details number and balance and goodybag will transfer.
Here's a link to help you with a video link.

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

Video of sim swop

Latest knowledge base for SIM swap on giffgaff
https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Hope this helps you

nigelbrooks

ew69105
Hello

OK, let's firstly eliminate 'possibilities'.
Going through this list step-by-step will isolate the problem to either your phone or to the network.
Feel free to skip any parts that you have already tried, e.g. 'was your SIM working previously?'
Sorry, it is a bit of a 'list', it is a 'catch all possibilities' reply but it will certainly help you to pinpoint the problem.

ACTIVATION/ RESTART
Firstly, if you have just activated your SIM it can take up to 24 hours for the full activation process to complete, a periodic restart will help.
Have you restarted your device since the problem became evident? This simple action often clears 'problems'.
If you have an iPhone, please try a resync with iTunes.

CREDIT
Do you have an active goodybag? Please dial * 100 * 7 # (without the spaces) to check
Do you have credit? (needed if you don't have a goodybag or for any international calls/texts) Please dial * 100 # (again without the spaces) to check

LOCAL SERVICE PROBLEMS
Are there local service issues?
Coverage: https://www.giffgaff.com/coverage-and-service
Network Status: https://www.giffgaff.com/coverage-and-service#network
Was your giffgaff SIM working previously?

UNLOCKED DEVICE?
Is your device actually unlocked (or at least locked to O2)? Even an unactivated giffgaff SIM will display signal bars/dots and will not request a 'network PIN', 'SIM unlock code' or display a 'SIM not supported' message on an unlocked phone.

Do you get any signal bars? No signal bars is a pretty clear sign that the device is still locked to a network other than O2 / giffgaff.

Have you tried / can you please try the SIM in another (definitely unlocked) device? If it works then your device is still locked and you need to either contact the previous network on which the device was used or a good mobile unlocking service.

https://www.giffgaff.com/unlock

If your phone continues to show an 'unavailable' message with a different sim card I would recommend that you visit https://www.checkmend.com/uk to check the IMEI status of your phone (alternatively https://www.imeipro.info which is a free website). If your device was purchased second hand it is possible that it is blacklisted (and has been reported as lost or stolen).

SIM FAILURE?
It could be that your SIM is 'failing in service'. Rare but it does happen

This is easy to resolve.
Please order a new SIM from:
https://giffgaff.com/orders/mgm

When it arrives, you will need to perform a simple SIMswap.
https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Your current number and any goodybag / credit will transfer as part of the process.
Don't forget to back up any contacts on your SIM as these do not transfer as part of the process.

I hope that this helps you to solve the problem.

ew69105

I thank you but I'm locked out of sim with my 25£
how can it be transferred onto here I'm not an expert
please help

ew69105

I was required to enter puk number which wasn't accepted now I'm using a new sim and new number but I really want the credit I had only just purchased. Thanks for all your help

alexmgg2

ew69105 I was required to enter puk number which wasn't accepted now I'm using a new sim and new number but I really want the credit I had only just purchased. Thanks for all your help

You need to get a new, unactivated SIM, and do a SIM swap.

You can get a new SIM either by buying one from a local shop or supermarket (McColls, Co-Op, Sainsbury's to name a few) for about a pound, or by ordering one from giffgaff for free (though it can take up to 5 days to arrive), see here:

https://www.giffgaff.com/orders/mgm

When you have the new SIM, you can do a SIM swap to transfer all your account details, including your phone number and any goodybags or airtime credit, to the new SIM. See this guide:

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Make sure that you are logged into your original account when you start, or you might accidentally create a new account, with a new phone number! Also. turn your phone off before removing or inserting a SIM.

If you have already activated a new SIM and created a new account, as a new member, you can cancel that within 14 days and get a refund, by logging into the new account and following the guide here:

https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

Good luck, and stay well!