Goodybag

warrington20

I bought a 25 pound goodybag last night and about 10mins ago they've took it off me why is this so I've lost 25 pound can I get this back??? Or my money

natty88

warrington20
If you believe you've been charged incorrectly please inquire with the agents here about it

Agents as it's account related

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

danhamman

warrington20

In what way was it taken off you? A goodybag lasts for a month

warrington20

Really dont know mate it's probably because my number is transferring from 02 to giffgaff but will I get it back once its done

danhamman

Yes - goodybag will stay on your account.
If number change is in progress then downtime is normal, though I believe there have been issues lately with transfers from O2.
Good luck!

warrington20

So does downtime mean no signal or internet