Sim Swap

dave_mann123

I have just gone through the sim swap process as my phone has been playing up for months and wanted to rule out the sim, I selected to replace the new sim for the old one, it has signal now but I cannot make or receive calls it has been about half an hour? have I done something wrong somewhere?

claudiodiviziaa

dave_mann123

No, you probably just need to wait a little more: sim swap can take up to 24 h to complete, although usually a lot less.

Reboot your phone too, to force it to reconnect to the network.

natty88

dave_mann123

Did you follow all steps here to sim swap

Sim swap please follow this guide to swap current number to new SIM card sim swap please don't top up only use activation code on new sim card

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please
remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30mins

if you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

sloz

dave_mann123
Hi which phone do you have?

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

netfax

dave_mann123 Hi there. That's right... It can take up to 24 hours for a SIM swap to complete through the system in full (but it’s usually quicker). You'll also lose service while your SIM Swap is processing through the system and any goodybag plan/credit balances on your account will not be displayed on-screen during this time. Please periodically switch your phone off and back on again until network signal is established on your new SIM card.

For more information about SIM Swaps, please take a look at giffgaff's SIM Swap Page.

If your new SIM card isn't working after 24 hours, please raise an agent case and they'll investigate and get back to you about it within 24 hours.

Agent replies can be viewed on your Account Dashboard.

Thanks.

dave_mann123

Okay I was just a little worried as it went back to the previous screen after I said yes and it sated it should be sorted within a few minutes.

dave_mann123

sloz Just says not active?