I can no longer log in to account which has my number

osada

I wanted to do a sim switch since i lost my sim last year. I got a new sim and accidentally created a new number instead of doing a switch. Now I can no longer login to my previous account since i used the same email for both numbers. When I login I only see the newly activated number. How can I do the actual sim switch for my old number? please help.

nigelbrooks

osada

If you activated the SIM on your active account it will have irrevocably overwritten your old number and this cannot be recovered.

Sorry.

natty88

osada
You'll need to explain to agents click nearest topic to activations from list shown use box provided given your full name address the activation code of new sim the method of payment and how much plus the last 4digits of payment card used if you used one your old mobile number and any other email you can now access they may be able to help out but not a guarantee

contact agents

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

johnrooney80

if different MEMBERNAME were used, you should be able to login to seperate accounts, and have different numbers showing?
but if OVER a year since last use, osada its likely the number has been recycled, which is irretrievably so....Sorry, but Agent will confirm 👍🤔