giffgaff vouchers.

davet67078

Why do i not have any internet. as I added a £ 20 voucher today.

nigelbrooks

Most device manufacturers now include giffgaff's APN settings in their software updates, for most of their newer devices

This means that simply putting a giffgaff SIM card into a device with the settings will automatically set up the internet and choose giffgaff as the carrier.

Often a simple device restart will fix things.

If this doesn't work, then you will need to manually install the settings

It's not a difficult task and to manually set up these are the settings required for your device

On many Android devices you need to remove all installed APNs before you input the giffgaff settings.

Internet

Username: "giffgaff"
APN: "giffgaff.com"
password: [Leave blank]
Proxy: [Leave blank]

MMS settings:
APN - Access Point Name: giffgaff.com

Username: giffgaff

Password: [ leave blank ]

MMS

MMSC: http://mmsc.mediamessaging.co.uk:8002

MMS proxy: 82.132.254.1

MMS port: 8080

MCC: 234

MNC: 10

APN type: mms

Do NOT press the " Reset Settings " button when you’ve done this. Just restart your phone.

Depending on your device, you may also need to add the following if asked for it:

Authentication type = PAP
APN type = default,supl,mms
APN protocol = IPv4
Bearer = Unspecified

MVNO type: IMSI
MVNO value: 23410x

If you have an iPhone or iPad running iOS 7.1.1 or later then by far the easiest way to get the giffgaff settings is to download and use the Apple approved carrier profile from this link

https://community.giffgaff.com/t5/Using-giffgaff/iPhone-Carrier-Profile/ta-p/13180213

If you have a Windows phone or BlackBerry please see: https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3489121

Please also remember to activate 'Data' and 'MMS' on your device.

Hope that this helps you.

rosenzz

davet67078 .
What do.you hear if you call 43430 from your phone ?
Did you buy a Goodybag with the top up ?

davet67078

rosenzz I bought a top up voucher, and it no good to me if does not work. as i don't have access to a computer all the time and I don't want to have the app on my phone, so if I can't top up goody bags with voucher its no use. I have just got my dad to buy a £6 goody bag for me which has also not worked.

rosenzz

davet67078

If you are topping up you need to buy a Goodybag with it they are two different things .
Topping up just adds credit to buy a Goodybag with it call 43430 from your phone
Do you have a Goodybag now ?

gazalston

davet67078 topping up credit and goodybags are two different things , you have to swap the top up credit for a goodybag or you can just buy a goodybag straight away with a voucher by ringing 43430

davet67078

gazalston how do i convert my £20 credit to a goodybag.

endorphin

davet67078 how do i convert my £20 credit to a goodybag.

To exchange credit for a goodybag please see this guide Buy a goodybag with credit. You must have sufficient credit to buy your chosen goodybag (eg you can't buy a £10 goodybag if you only have £8 credit).

Note you first have to cancel recurring goodybags, if you have them. To do this go to my payments and turn off your recurring goodybag.

davet67078

I did not want to by credit just want to by goody bag.

davet67078

This phone number is my sons, so I set it up for him has he has no broadband at home, only his phone, he bought a £20 voucher, but even though it shows on payments, I tried to convert the credit to a goody bag, and all that has happened is I seem to have bought a £20 goody bag on my visa card, which i did not want to do, this means we have paid £40 for a goody bag, so i am not very impressed with giffgaff as all we want to do is buy goody bags not credit which is no good to us at all.

alexmgg2

davet67078 This phone number is my sons, so I set it up for him has he has no broadband at home, only his phone, he bought a £20 voucher, but even though it shows on payments, I tried to convert the credit to a goody bag, and all that has happened is I seem to have bought a £20 goody bag on my visa card, which i did not want to do, this means we have paid £40 for a goody bag, so i am not very impressed with giffgaff as all we want to do is buy goody bags not credit which is no good to us at all.

To buy a goodybag with the credit on the account, use your son's phone and follow these steps. Firstly, make sure that the mobile internet data is turned off, to avoid background apps using data taking some credit.

1) Dial the top-up line 43430 (free call) and press 2 to buy a goodybag.

2) Listen to the voice announcement giving all the account balances. If the airtime credit isn't the full £20 , see below.

3) Choose the £20 goodybag.

4) At the payment stage, select the Pay with balance option.

That's it! It's now safe to turn the mobile data back on.

If there isn't the full £20 airtime credit, this is probably because background apps used some data, which took some credit. If you don't have an active goodybag, you need to keep your data turned off. In fact, it's a good idea to keep your data always turned off except when you actually need to use it. Otherwise, the data will take your credit at 5p per megabyte, so £20 (500MB) could be gone in minutes!

You can check what your airtime credit has been spent on by looking at your Usage statement here:

https://www.giffgaff.com/profile/usage-statement

Note that this can be a couple of days behind, so you may need to wait a day or two to see your latest usage.

Contact an agent, and explain what's happened. Although the official policy is No refunds, agents are authorised to make goodwill payments, and usually look kindly on people in your position, especially if they are new to giffgaff, and unfamiliar with how it all works. Use the form here:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-goodybag-or-credit/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

For future reference, if you want to buy a goodybag, it's always better to buy it directly, rather than topping up and then using the credit to buy the goodybag - too many things can go wrong. You can buy a goodybag using a voucher by calling the top-up line 43430 (free call), pressing 2 to buy a goodybag, choosing the goodybag you want (up to the value of the voucher), then selecting Voucher at the payment stage and entering the 16 digit voucher number.

Good luck, and stay well!

davet67078

alexmgg2 So can I get my £20 pound back, which I did not want to buy. As I said above my son does not have internet access at home only on his phone, your system seems very hard to use, as its hard to get in touch with you, so we will probably be changing to different supplier .

alexmgg2

davet67078 So can I get my £20 pound back, which I did not want to buy. As I said above my son does not have internet access at home only on his phone, your system seems very hard to use, as its hard to get in touch with you, so we will probably be changing to different supplier .

You can either use the £20 airtime credit to buy a goodybag, as described above, or you can contact an agent to request a refund, using the form here:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

The online only support system that giffgaff uses enables support to continue operating almost as normal. I understand that some other networks have had to close, or severely limit their call centres in these difficult times.

Good luck, and stay well!