Overusing SMS

zevi16

Since the Coronovirus outbreak i have not been able to be in contact with my friends and i study in a college away from home so i need to continue my studies over the phone with friends but giffgaff have decided that i am overusing sms and think im using it for commercial use and have barred my sim i am in the middle of a case but shouldnt they be lenient in these cases

djbonner07

zevi16 Since the Coronovirus outbreak i have not been able to be in contact with my friends and i study in a college away from home so i need to continue my studies over the phone with friends but giffgaff have decided that i am overusing sms and think im using it for commercial use and have barred my sim i am in the middle of a case but shouldnt they be lenient in these cases

Good Morning zevi16

Really sorry to hear that, check out the below for more information regarding that.

Policy to manage illegitimate SMS usage

https://www.giffgaff.com/help/articles/illegitimate-sms-usage-policy

Kindest Regards.

zevi16

djbonner07 Thanks so much i did see that but i am wondering since i am in middle of a conversation with an agent who informed me this was my mistake and asked me why i was texting too much i have replied but they have not replied do you know if they have a span of when they reply to your messages since i am left without a phone

djbonner07

zevi16 djbonner07 Thanks so much i did see that but i am wondering since i am in middle of a conversation with an agent who informed me this was my mistake and asked me why i was texting too much i have replied but they have not replied do you know if they have a span of when they reply to your messages since i am left without a phone

Hi Again zevi16

Your Very Welcome,

When a Agent Replies, it will be found here: https://support2.giffgaff.com/app/ask

Also,

Please be patient - Average response is about 4 hours but in rare cases may take up to 24 - If Agents are very busy to reply back to you.

giffgaff agents work 7 days a week from 8am - 11pm.

Other: Once the Agents Replies:

You will be emailed , also with a link to the reply when the agents have replied back to you.

Hope things gets sorted.

Stay Safe.

Kindest Regards.

zevi16

When is a permanent bar put on and when is it just temporary and what is the difference

figment_uk

zevi16

A temporary bar is placed for a first offence. Before service is reinstated you will asked to agree to giffgaff's T&Cs.

If you go against the T&Cs again during an undisclosed period, a permanent bar may be placed on your SIM, whereupon your only option would be to request a PAC and move to a different provider.