I hope you're all well and staying safe.
I mentioned before that we were looking to change the alerts we send our members from pop up messages to text messages and as you know, there were some technical issues for which reason we couldn't go ahead with making this change. You guys made a good point in saying that we should retire the messages that we send when a member makes a call/text from an unlimited allowance as we have now discovered that the technical hiccup is a result of too much strain being put on the network.
As a start, we have decided to disable the pop-up notifications members receive for making a call from an unlimited allowance. So members will no longer receive pop up messages when making a call from an unlimited allowance.
We will monitor this continuously to see it's impact and then consider whether we can go ahead with this when moving from pop up message alerts to text message notifications.
Have a great day everyone.
Henna =] x