| Service | Status |
|---|
| giffgaff website & community login | ✅Available |
| Activations / SIM swaps | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (website & 43430 / all payment methods) | ✅Available |
| Phones - pay outright / loans / return or repair | ✅Available |
| Requesting new number transfers in & out of giffgaff | ✅Available |
| Requesting & submitting a PAC / STAC code (website, SMS & 43431) | ✅Available |
| Calls, texts & mobile internet | ✅Available |
| Viewing the community | ✅Available |
| Recurring goodybags / auto top up (when already setup) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We were experiencing some unexpected issues so we have put the website on the outage server for a bit until we resolved the issue. During that time members would have been unable to access the giffgaff website but viewing the community site while logged out may have still been available. We can now confirm that we have resolved this issue.
Most Recent Update – 17:26, 02 April 2020
Evening giffgaffers,
Thanks for bearing with us. After a short period on our outage server, which we use when there are unforeseen issues and need to prevent access to our main website, we’ve now been able to bring the site back online.
We’re looking into the root cause of this and will be making sure we resolve it. In the mean time, you should be able to use the site as normal.
Thanks,
Paul
Update History
Most Recent Update – 17:26, 02 April 2020
Evening giffgaffers,
Thanks for bearing with us. After a short period on our outage server, which we use when there are unforeseen issues and need to prevent access to our main website, we’ve now been able to bring the site back online.
We’re looking into the root cause of this and will be making sure we resolve it. In the mean time, you should be able to use the site as normal.
Thanks,
Paul
Most Recent Update – 16:56, 02 April 2020
Afternoon giffgaffers,
Due to some unforeseen circumstances beyond our control we have had to put the website on the outage server. This means that our members will have a limited website service with the above listed services being affected.
We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.
Paul
