[Resolved] Intermittent payment issues - 03 Apr 2020

shabbas

t_will
Thanks for the heads-up👍 and good luck with getting it sorted.

peter2021

I used firefox after 4 attempts with 3 different cards in chrome, and it worked.

harrrrrry

peter2021 I used firefox after 4 attempts with 3 different cards in chrome, and it worked.

Glad to have confirmation, but that's the message we have been trying to give people that have had the problem recently.

williamwalker

t_will
Afternoon could we have a update on this, seems like members still having trouble.
It has been 3 days. 👍

guy_ow

Evening all

At the moment, the fix for this issue is still currently being worked on. As soon as we have more of an update for you all we will let you know 🙂.

Cheers
Guy

kath1477

this is taking to long....any idea how much longer because lost without a phone
thankyou

sloz

kath1477
Hi, what's the error message you see after you click to pay?

kath1477

kath1477 t
thankyou giffgaff for sorting this and your generous gift
your the best thankyou

benjamin567

t_will great to see that this has finally been posted.

definitely still on going: https://community.giffgaff.com/d/33102719-problems-with-new-card

brian23946

@s loz2 #35864336 brian20 3946#35864557

We got no error message. and the bank card payment went through but no credit was added and therefore no goodybag.

sloz

brian23946
So there was a successfull message
Abd you didn't see
"oops it's not you it's us" ?

In order history
Http://giffgaff.com/profile/payment-details
So you see details of the transaction?
Does it say delivered or proccessing or accepted or pending ect ?

On your my giffgaff page
Http://giffgaff.com/dashboard
Is there a "we're proccessing or updating your goodybag" message?

What's the expiry date when you dial star 100 star 1 hash ?

brian23946

There was no error message and t he payment went through OK in my bank account. It was paid at 01'06 in the morning I think and is not processing or pending, it is taken.

sloz

brian23946
Do you see details of the transaction in order history?

And no proccessing or updating message here
Http://giffgaff.com/dashboard ?

Did you receive an email from giffgaff confirming the transaction?

manny1967

sloz

t_will

I'll flag that to the team, thanks - although it's unrelated to this main issue.

We've been monitoring this main issue over the last few weeks and, after putting a fix in place, we've seen cases drop, so we're going to resolve this for now. If you see any further instances, please let us know.

Thanks,
Will