The only way I can log in to the Community is from this link https://www.giffgaff.com/auth/login?redirect=%2Fdashboard
All attempts to log in using this link https://id.giffgaff.com/auth/login bring up a blank box
It's the same no matter using Safari on iPad Air, Chrome on Android mobile and Firefox, Chrome and Edge on a Windows 10 laptop.
The issue started yesterday.
Where do you see the id.giffgaff.com login URL actually used?
I found it in a web search pointing to https://www.giffgaff.com/boiler-plate/cookies but it's not part of the current page.
I'm sure the correct URL to log in without choosing a subsequent destination would be https://www.giffgaff.com/auth/login
essie112mm yes, you're right, this problem appeared yesterday and is still there this morning.
harrrrrry if you go here and attempt to login it takes you to the id.giffgaff.com login, where you are currently unable to login.
essie112mm did you get it sorted out this is something I've never seen so are you using the mobile data or are you using Wi-Fi
harrrrrry Where do you see the id.giffgaff.com login URL actually used?
id.giffgaff.com is the correct login URL for community. The App uses the same service as well, however it uses it differently so appears unaffected by the issue at the moment.
wagstaffes Could you just confirm when was the earliest you saw it yesterday? We're currently investigating and trying to trace back to the root cause.
alex_w honestly I can't recall what time I noticed it, sorry.
I wouldn't have logged in until late morning/midday anyway yesterday, as I was out shopping for/delivering groceries to an elderly relative.
Hi folks - this is now resolved, and we'll be looking into what caused the issue to ensure it doesn't happen again.
Thanks for looking into this so promptly - and yes, it is now resolved.!