Glad to see help is there for the moment. I was tempted to take advantage but I felt embarrassed to do so. But I'm glad that others are being helped!!
cloudheaven090 Hey! If you need help then please go through the link provided on Ash’s post here and speak to our agents, they are there to help.
cloudheaven090 Please do get in touch if you need the help, Thank you
cloudheaven090 If you genuinely need help then ask! That's what our community is about.
shaina_k Thankyou Shaina for the update,massive hats off to all giffgaff members for contributing,what a difference 💜
ray2 We have such amazing members 😃
ray2 @ray2 thank you for always encouraging us and appreciating our efforts 🙂
shaina_k wow this is fantastic
its wonderful to see the generosity and community spirit during this tough time of lockdown.
shabazmoqsud Thank you so much 🙂
#ahmet #aga
riajoy thank you, but I'm too proud to ask for or accept help 😊
cloudheaven090 Please don’t be too proud to ask for help. The reason that we as members contribute to the fund is to help those who at the moment are struggling. This crisis is unprecedented for most of us and has hit some people hard so please, please take some help just this once.
cloudheaven090 don't be too proud and don't struggle, we are here to support each other 🌈
shaina_k the members and giffgaff are wonderfully generous.
allan1954 That's true! our members are incredible 😀
Excellent work and well done giffgaff .
sha_shah1 Thank you
shaina_k Great stuff!
Before I donate can I just ask… What procedures does giffgaff have in place to prevent abuse of the system for free credit etc, and ensure those who genuinely do need support get the help they need?
solubility The member who requests help will have a previous top up/usage history that the agents can view.
As members we won't see any details of the checks carried out, in order to prevent such misuse
solubility You can find the answer in the FAQ section here https://community.giffgaff.com/d/33108086-the-goodybank-helping-members-in-need/49
tazzy19 Makes sense! Thanks Tazzy!
gage_forrester69 You have added this question to several other people’s threads and have received answers. To avoid confusion start a new thread.
shaina_k Thanks for all updates and very well done to all contributers.
ta_zara Thank you 🙂
isabel1066 Thanks for your kind words 😀
charlixsparkles That's great! certainly true it's not how big or small the community is, it's how all of us are playing our part towards helping them. Really appreciate you making the contribution 😄
bluemoonbaz Thank you so much for always encouraging us 😄
