ray2 We have such amazing members 😃
riajoy thank you, but I'm too proud to ask for or accept help 😊
cloudheaven090 Please don’t be too proud to ask for help. The reason that we as members contribute to the fund is to help those who at the moment are struggling. This crisis is unprecedented for most of us and has hit some people hard so please, please take some help just this once.
cloudheaven090 don't be too proud and don't struggle, we are here to support each other 🌈
shaina_k the members and giffgaff are wonderfully generous.
allan1954 That's true! our members are incredible 😀
Excellent work and well done giffgaff .
sha_shah1 Thank you
shaina_k Great stuff!
Before I donate can I just ask… What procedures does giffgaff have in place to prevent abuse of the system for free credit etc, and ensure those who genuinely do need support get the help they need?
solubility The member who requests help will have a previous top up/usage history that the agents can view.
As members we won't see any details of the checks carried out, in order to prevent such misuse
solubility You can find the answer in the FAQ section here https://community.giffgaff.com/d/33108086-the-goodybank-helping-members-in-need/49
tazzy19 Makes sense! Thanks Tazzy!
gage_forrester69 You have added this question to several other people’s threads and have received answers. To avoid confusion start a new thread.
shaina_k Thanks for all updates and very well done to all contributers.
ta_zara Thank you 🙂
isabel1066 Thanks for your kind words 😀
charlixsparkles That's great! certainly true it's not how big or small the community is, it's how all of us are playing our part towards helping them. Really appreciate you making the contribution 😄
bluemoonbaz Thank you so much for always encouraging us 😄
cloudheaven090 Please do get in touch if you need the help, Thank you
ray2 @ray2 thank you for always encouraging us and appreciating our efforts 🙂
shaina_k Really good effort from giffgaff and the community 👏👏👏👏👌👍
csf977 thank you so much for the kind words 🙂
peterhall0012 They are indeed!
aaronjlaw Thank you 😀
