{Resolved} - Intermittent issue receiving SMS's - 06th May 2020

paul_d_

Service	Status
Receiving SMS messages	✅Restored
Voice calls	✅Unaffected
Data	✅Unaffected
All other giffgaff services	✅Available

Summary

We have received some reports from members of being Intermittently unable to receive text messages (SMS), our technical teams are actively investigating these reports and will update you with more information as we receive it.

Most Recent Update – 10:50 - 07 May 2020

Morning folks,

Yesterday (06 May 2020) we received some reports about certain members struggling to receive text messages (SMS). Issues receiving texts occurred were members had either swapped the sim card to a new sim (sim swap) or had just joined us (new sim activation).

Our team have now managed to fix this issue and members should now be able to receive text messages (SMS) as normal. If you are still experiencing issues receiving text messages, please head over to our help and support board here and troubleshoot with our helpful members to get things moving again.

We are very sorry for any inconvenience this issue has caused and we once again thank you for your patience.

Cheers,
Sandy

Update History

Most Recent Update – 10:50 - 07 May 2020

Morning folks,

We are very sorry for any inconvenience this issue has caused and we once again thank you for your patience.

Cheers,
Sandy

Update – 17:50 - 06 May 2020

Afternoon giffgaffers

Earlier today we received some reports about members not receiving text messages (SMS). Our team have investigated the issue and we have found that members affected have either:

Performed a SIM Swap or
Activated a new SIM

As a possible fix to this issue can we suggest doing a SIM swap if you have a spare SIM. Early reports from our members testing this that doing a SIM swap will resolve the issue. This guide details that process.

If you would like to start the SIM process right now, simply login via this link and follow the on screen prompts and instructions - https://www.giffgaff.com/profile/details#simswap

If you don't have a spare SIM & you can get to a local stockist then this thread has more information on that.

For our members that don't have a spare SIM to try this, our technical teams will continue to work hard to resolve this issue & will implement a fix as soon as possible. We are very sorry for any inconvenience this has caused and we thank you for your patience.

Cheers,
Dez

Update – 17:24 & 06 May 2020

Afternoon giffgaffers

Earlier today we received some reports about members not receiving text messages (SMS). Our team have investigated the issue and we have found that members affected by this issue have either:

Performed a SIM Swap or
Activated a new SIM

Our technical teams are working hard to resolve this issue & will implement a fix as soon as possible. We are very sorry for any inconvenience this has caused and we thank you for your patience.

Cheers,
Paul

Update – 12:00 & 06 May 2020

Hey folks,

Earlier today we received some reports about members not receiving text messages (SMS). Our team are investigating the issue and we have found that this issue is affecting members who have either just joined us with a brand new sim or members who have done a sim swap.

We will continue to look into this issue and get things back on track as soon as we can. We are very sorry for any inconvenience this has caused and we thank you for your patience.

Update – 11:38 & 06 May 2020

Morning giffgaffers,

Thank you for your patience whilst we investigate this issue.

Regards
Paul

benjamin567

paul_d_ Thanks for the update Paul 👍️

rosser1982

paul_d_ thanks.
Had this problem since a SIM swap yesterday

mrjeeves

paul_d_ benjamin567

Thanks for the update.

That's not very good to hear bearing in mind I just performed SIM swap last night, and I just activated a new SIM for one of my other devices as well... 😅😅

~~I haven't noticed any issues receiving texts yet... 🤞~~ Yup, I've got the issue too...

paulgibson2907

paul_d_ Done Sim Swap Working Ok

suzan02750

paul_d_

paul_d_ I’f my sim is in the middle of a number transfere do I still do this sim swap ??

barishna

paul_d_ yes I have a problem some time and thanks for uploading this post 📯 🎉 🎊 📯 🎉

nickw87791

Hi having the same problem with new gifgaff sim, any updates?

rioichi

Ditto. New sim, i can text people and make calls but can't receive text's.

michaeleccles2

Yes, I have the same problem with a new sim just put into a phone. I can make and recieve calls and send messages but not receive any.

hdeep

Two of us in the same house are having the same issue here since yesterday after PAC transfer

scousema

Hey folks,

We will continue to look into this issue and get things back on track as soon as we can. We are very sorry for any inconvenience this has caused and we thank you for your patience.

Cheers,
Sandy

res1492

scousema
a sim swap...thats what got me into this problem in the first place

riad01

Same

nickw87791

I-Phone 6s

Had giffgaff sim in but was cancelled for non use on 14/03/2020.
Got a new giffgaff sim yesterday and it was activated, can send texts, but not receive them.
Tried everything, no luck.

dt_dtrack

Me too since SIM Swap

ashleybristoluk

ah that why my mum don't have any text by o2.

nickw87791

Really bad this, how long is it going to take, trying to speak with a relative.

andybarra

Same boat....new handset etc... Been messing all day, should of gone in here earlier....I would have realised it's not the settings etc...🙇🙃

jmsc30

This has been like this since yesterday, no new updates since 12 today!

yazac79

I'm having the same issue, but I've been with giffgaff about 2 months and haven't done a SIM swap. I'm also getting bad 4G, despite being on a £25 goody bag, and apparently being able to get flawless data in my area according to the coverage checker.

nicolamalin

Same

graem14302

Same here. Yesterday morning my number transferred from Vodafone, everything works fine except incoming texts. Vodafone have confirmed my number has fully transferred.

sloz

Just an update, I performed a sim swap this morning to check if I experienced the same problem,
And that was confirmed

The person in this thread performed a sim swap and it resolved the problem
https://community.giffgaff.com/d/33115814-new-sim-can-send-but-not-receive-texts/

I similarly completed another sim swap and I can now receive texts,

If you do have a spare sim, do try the sim swap,
You could order a free sim
Http://giffgaff.com/orders/mgm
But they likely won't arrive untill Saturday or Monday
And
It's very likely that the problem will be resolved before then
Or
You could pick up a giffgaff sim from a local store (Tesco, Sainsbury's and poundland among others)
For a £1

a sim swap will enable you to retain all account details (number, balance, goodybag)
Only the sim will change

Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here
Http://giffgaff.com/activate

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

On the next page you'll be asked to input a verification code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)

Input that code and click verify

Finally on the next page click
"yes I'm sure"

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)

hayes36710

sloz i tried this and problem resolved

jtjoejoe1990

sloz hello. Sim swapped solved the problem for you did it? I tried a sim swap yesterday and it didnt make a difference for me. Still couldn't receive texts

scousema

Most Recent Update – 10:50 - 07 May 2020

Morning folks,

We are very sorry for any inconvenience this issue has caused and we once again thank you for your patience.

Cheers,
Sandy