{Resolved} - Intermittent issue receiving SMS's - 06th May 2020

nickw87791

I-Phone 6s

Had giffgaff sim in but was cancelled for non use on 14/03/2020.
Got a new giffgaff sim yesterday and it was activated, can send texts, but not receive them.
Tried everything, no luck.

dt_dtrack

Me too since SIM Swap

ashleybristoluk

ah that why my mum don't have any text by o2.

nickw87791

Really bad this, how long is it going to take, trying to speak with a relative.

andybarra

Same boat....new handset etc... Been messing all day, should of gone in here earlier....I would have realised it's not the settings etc...🙇🙃

jmsc30

This has been like this since yesterday, no new updates since 12 today!

yazac79

I'm having the same issue, but I've been with giffgaff about 2 months and haven't done a SIM swap. I'm also getting bad 4G, despite being on a £25 goody bag, and apparently being able to get flawless data in my area according to the coverage checker.

nicolamalin

Same

graem14302

Same here. Yesterday morning my number transferred from Vodafone, everything works fine except incoming texts. Vodafone have confirmed my number has fully transferred.

sloz

Just an update, I performed a sim swap this morning to check if I experienced the same problem,
And that was confirmed

The person in this thread performed a sim swap and it resolved the problem
https://community.giffgaff.com/d/33115814-new-sim-can-send-but-not-receive-texts/

I similarly completed another sim swap and I can now receive texts,

If you do have a spare sim, do try the sim swap,
You could order a free sim
Http://giffgaff.com/orders/mgm
But they likely won't arrive untill Saturday or Monday
And
It's very likely that the problem will be resolved before then
Or
You could pick up a giffgaff sim from a local store (Tesco, Sainsbury's and poundland among others)
For a £1

a sim swap will enable you to retain all account details (number, balance, goodybag)
Only the sim will change

Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here
Http://giffgaff.com/activate

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

On the next page you'll be asked to input a verification code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)

Input that code and click verify

Finally on the next page click
"yes I'm sure"

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)

hayes36710

sloz i tried this and problem resolved

jtjoejoe1990

sloz hello. Sim swapped solved the problem for you did it? I tried a sim swap yesterday and it didnt make a difference for me. Still couldn't receive texts

emsyki

I just ported over to giffgaff yesterday from O2, can receive calls and my friends and family receive my texts, but I don’t receive their replies. It’s been over 24 hours and iMessage still says ‘waiting for activation’. Could this be the reason why? I have tried so many things to activate it.

sloz

emsyki
Yes you're unfortunately experiencing the same problem as described in this thread

Do you have another unactivated giffgaff sim card?

ckerr60

sloz if I use another un activated sim would this fix the problem? As now saying no service from time to time and low Internet from yesterday. I spoke to u earlier as still not getting incoming txt but can send and make calls

emsyki

sloz thank you for the reply! Sadly not, I just joined yesterday from O2.

ohgee1

I have just done PAC transfee from three which became active today. I am able to make and receive calls, I am able to send text messages but I am not getting text messages. I have asked 5 different people to send me texts but I did not get any of them.

paulgez

ohgee1 exactly the same when I transferred yesterday from 02

williamstrang17

I done a sim swap yesterday and put sim in new phone and I am able to use internet and call and receive them and also send texts but not receive them any updates

carol12699

Mine is the same, PAC transfer yesterday from Vodafone and new giffgaff SIM card. Can’t send or receive texts

mrjeeves

paul_d_ benjamin567

Thanks for the update.

That's not very good to hear bearing in mind I just performed SIM swap last night, and I just activated a new SIM for one of my other devices as well... 😅😅

~~I haven't noticed any issues receiving texts yet... 🤞~~ Yup, I've got the issue too...

sloz

ckerr60
The no service isn't related to the incoming texts problem

Yes its very likely that a sim swap will fix the problem

Switch your phone off and remove your current sim and pop the new sim in
To cjrck the signal strength, and then perform a sim swap using the steps I described

sloz

emsyki
Any possibility you could pick up a giffgaff sim today from a local store?
(Tesco, Sainsbury's and poundland among others)

scousema

Most Recent Update – 10:50 - 07 May 2020

Morning folks,

Yesterday (06 May 2020) we received some reports about certain members struggling to receive text messages (SMS). Issues receiving texts occurred were members had either swapped the sim card to a new sim (sim swap) or had just joined us (new sim activation).

Our team have now managed to fix this issue and members should now be able to receive text messages (SMS) as normal. If you are still experiencing issues receiving text messages, please head over to our help and support board here and troubleshoot with our helpful members to get things moving again.

We are very sorry for any inconvenience this issue has caused and we once again thank you for your patience.

Cheers,
Sandy