benjamin567 they think it is a place to give general feedback about giffgaff as a company, instead of the community.
Actually, feedback is specifically a place to give feedback on the forum software not the community itself. Which is why the subtags are Bugs, Unexpected Behaviour etc rather than features of the community itself, such as community rules, moderation, social help, payback etc.
So changing the name to Forum Feedback would be slightly closer to the point -- though still not optimum, because Forum Feedback could still be misinterpreted in using the forum to provide feedback on anything under the sun.
Forum Software Feedback would be optimum, but I suspect too long to fit everywhere it's needed.
Probably the best we could do is to change the tag to Forum Feedback and make it compulsory to choose one of the subtags too. Then it becomes clear that any feedback not related to the forum software ought to go somewhere else.