{Rescheduled} Site maintenance tonight from 22:00 until 07:00 - 14 May 2020

dez_d

Service	Status
giffgaff website & community login	✅Available
Activations / SIM swaps	✅Available
Amending payment details, recurring goodybag and auto top up settings	✅Available
Adding credit / purchasing goodybags (website & 43430 / all payment methods)	✅Available
Phones - pay outright / loans / return or repair	✅Available
Transferring in & out of giffgaff	✅Available
Requesting & submitting a PAC / STAC code (website, SMS & 43431)	✅Available
Calls, texts & data	✅Available
Viewing the community (read only mode)	✅Available
Recurring/Queued goodybags / auto top up (when already setup)	✅Available
Number transfers and SIM swaps already in progress	✅Available

Summary

Sorry for any Inconvenience this may have caused, We had planned on doing some scheduled maintenance between 22:00 on the 14 May 2020 until 07:00 on the 15th May 2020 where we were going to put our website onto our outage server. We have decided to postpone this maintenance till a later date (to be confirmed).

Most Recent Update – 10:15 15 May 2020

Morning giffgaffers,

Thank you for your patience and understanding.

Paul

Update History

Most Recent Update – 10:15 15 May 2020

Morning giffgaffers,

Thank you for your patience and understanding.

Paul

Update – 16:28 14 May 2020

Hi folks,

Later on tonight from 22:00 14 May 2020 until 07:00 we will be doing some scheduled maintenance on site. During this maintenance we will required to put the website on our outage server. It is estimated that this would be approximately 30 minutes outage time in total between 2200 - 0400

While we on the outage server, the listed services from above will not be available for our members.

We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.

benjamin567

dez_d Thanks for the heads up 👍️

lmort57

dez_d thanks @dez_d for the heads-up 🙂👍

fay2020

dez_d thank you for informing
cheer

bobrobinson

dez_d

Awwww thanks for the heads up dez
I hope everything goes well with the maintainace.
Bob 👍️

formulaone

dez_d

Thank you for the heads up! Much appreciated indeed buddy. 🙂

jaymailsays

dez_d
Thanks for the update Dez,
What will happen to queued goodybags (already paid for) that would usually start between 10pm and midnight tonight?

Will the queueing be brought forward, as if not, that could lead to members being unfairly overcharged, if they have available credit and use data, calls and texts after midnight.

Thanks

Jay

dtuxcomp

dez_d Thanks for the heads up 🙂

wedgington

dez_d cheers for update

gwpreston

benjamin567 Cheers Dez for the heads up 👍

dez_d

Thanks for that jaymailsays
I’ll make sure I update the template to include queued goodybags.

team_leader

Thanks for the information @dez_d

johnrooney80

SETS.ALARM.FOR.4am 🌈🤸

jaymailsays

Thanks dez_d
for your clarification.

miche22542

Thanks for the heads up 👍🌈🌈

sha_shah1

Thanks for updates

formulaone

Are we running a little late tonight? I see we're not in 'read-only' mode as yet. 😉
Hoping the maintenance goes to plan, once it commences. 🙂

harrrrrry

formulaone

It does say in the OP that the downtime is "estimated that this would be approximately 30 minutes outage time in total between 2200 - 0400". So, that's "mostly-on but occasionally off".

jaymailsays

Usually these maintenance operations happen from midnight and there must be a good reason for that. Wondering if goodybag renewals has caused pushback?

paul_d_

[Rescheduled]

Most Recent Update – 10:15 15 May 2020

Morning giffgaffers,

Thank you for your patience and understanding.

Paul