I just had a great idea

car1francis

Is it a good idea to use a different 2nd email account just for your giffgaff account so if someone does get into your account your real everyday email account is not at Risk from hackers. I just set it up and I think it's a good idea 😁

endorphin

car1francis well that would work if the hackers only concentrated on giffgaff accounts; unfortunately they're at work all over the web! 😮 The best solution to this is to have strong and different passwords for all your accounts and ideally change them frequently. The best way of managing this regime is to use a password manager, eg Bitwarden, Lastpass, ...

You can use this trusted site https://haveibeenpwned.com/ to see if your email address has been compromised elsewhere.

harrrrrry

car1francis

That might be a good idea, provided that you don't set anything up on the phone that gives direct access to your email on either of those accounts.

But probably it's even more important to ensure that whatever email address you use, you have independent access to it, to ensure you can still access your emails on another device and do a sim swap yourself to regain access to your phone number.

See https://community.giffgaff.com/t5/Tips-Guides/Make-sure-you-have-independent-access-to-your-email/m-p/23127402#M165166 for more about this.

stephenpperry

car1francis I don’t see any benefit to this. If someone accesses your giffgaff account it doesn’t grant them access to your email...

car1francis

endorphin ok thank you for your advice. But I keep getting emails on my other email account still. How do I change this please.

jason1973tess

harrrrrry just have secondary security so get a text message every time you login and not to have your password on auto login so you should have to put it in every time you login then you get a text message With a code for security security that's the safe way do y agree with this Y/N ???

endorphin

car1francis How do I change this please.

If you mean you want to change your email address registered with giffgaff then please go here https://www.giffgaff.com/profile/details#email

car1francis

endorphin no I mean I changed the email address on my giffgaff account to this new one but I still get emails off giffgaff saying you have emailed a reply to me.

car1francis

Also I am going to use this new email account on a spare tablet computer so I can access all emails from giffgaff. And I didn't use any real names on this new email account.

endorphin

car1francis you should contact the agents for help by submitting this form Unwanted giffgaff emails

Agents usually reply within 4 hours, but can take up to 24 hours at busy times (but they do work 7 days a week from 8am to 11pm). You will find Agents' replies in the "Messages: From Agents" box which is half way down the right hand side of your giffgaff dashboard or go here Ask an Agent messages.

Good Luck!

car1francis

endorphin thank you so much for helping me.

endorphin

car1francis no worries. 🙂

car1francis

jason1973tess yes

car1francis

Ok I am really confused now there's no text message log in with giffgaff web site is there. If there is how do I find it in the settings.

car1francis

The way I got it set up at the moment is with 2 email addresses. One for use everyday and the other one just for my giffgaff account. I don't use this email address for any log ins only for my giffgaff account.

shann89265

Hi I’m just wondering how can you block un known numbers please can you help

car1francis

On your phone you should have a built in call and text blocker on your phone. It is in the call settings on my phone. But mite be different for your phone.

lollsxx

car1francis ohhh thanks this has helped me too

car1francis

stephenpperry oh ok so I don't need 2 email address then.

car1francis

lollsxx ok thank you I feel a bit stupid now for setting up a 2nd email address just for my phone. I just want to protect my account and phone number that's all.