[RESOLVED]Issue with 2G, 3G and 4G calls and data in some South Yorkshire Areas

simone_w

Service	Status
2G, 3G, 4G Voice and Data Doncaster Area	✅Available
2G, 3G, 4G Voice and Data Rotherham Area	✅Available
2G, 3G, 4G Voice and Data North Sheffield Area	✅Available
2G, 3G, 4G all other areas	✅Available
All other giffgaff services	✅Available

Summary

We have been made aware that there were some network issues in the Doncaster, Rotherham and North Sheffield Areas. We are glad to let you know that these areas are now returning to normal.

Most Recent Update – 13:30 19 May 2020

Hi folks,

We have been made aware that this problem is now returning to normal levels and that members should now be able to use 2G, 3G, 4G Voice and Data in the area listed above.

If your phone is still showing issues then please try restarting your device as this will allow the phone to reconnect to the network.

We apologise for any inconvenience this may have caused and thank you for all for your patience while we investigated the issue.

Dez

Update History

Most Recent Update – 13:30 19 May 2020

Hi folks,

We have been made aware that this problem is now returning to normal levels and that members should now be able to use 2G, 3G, 4G Voice and Data in the area listed above.

If your phone is still showing issues then please try restarting your device as this will allow the phone to reconnect to the network.

We apologise for any inconvenience this may have caused and thank you for all for your patience while we investigated the issue.

Dez

Most Recent Update – 11:50 18 May 2020

Hi folks,

We have been made aware that there are currently some issues with 2G, 3G and 4G calls and data in the Doncaster, Rotherham and North Sheffield areas. This means that members in these areas may experience intermittent issues with their calls and data using 2G, 3G and 4G. Our Engineering teams are actively working on this issue. All other areas should be working as normal.

We apologise for any inconvenience this may cause and thank you for your patience while we investigate and resolve this issue.

Simone

Hi folks,

We have been made aware that there are currently some issues with 2G, 3G and 4G calls and data in the Doncaster area. This means that members in this area may experience intermittent issues with their calls and data using 2G, 3G and 4G. Our Technical teams are actively investigating this issue. All other areas should be working as normal.

We apologise for any inconvenience this may cause and thank you for your patience while we investigate and resolve this issue.

Simone

pjbas52

simone_w
It's fine notifying users about the issue, which they will know about anyway. The problem is how long before issue is resolved. I can't login to my bank account, due to the issue.
If i knew when/how long before issue is resolved, i could make a decision on buying another providers sim card with data, as i have no other way of accessing the internet.
It's taken me 3 hours to get on here just to make this complaint. What should i do????

mrjeeves

simone_w 4G voice!? I didn't realise giffgaff supported VoLTE! 😮

Thanks for letting us know! 🙂

miche22542

simone_w Thanks Simone.. I have just had this issue where the phone cut off ..thanks for the heads up. 👍🌈🌈

simone_w

Most Recent Update – 11:50 18 May 2020

Hi folks,

We apologise for any inconvenience this may cause and thank you for your patience while we investigate and resolve this issue.

Simone

roofydoof

simone_w roughly how long is this going to take. This is my Mums only connection to the outside world as a shielding pensioner. I cannot get any coverage for her inside the house at all and as she only came out of hospital yesterday and is too ill to be outside, it is getting more and more frustrating!!!

yukcheung

Thanks for the updating. Much appreciated and good job.

simone_w

Hi roofydoof and pjbas52
I am sorry to see that you are affected by this issue.
Our Engineers are currently working hard on resolving this and we will share any updates on this thread as soon as possible.

Thank you,
Simone

gazfoz1

Are the issues only in South Yorkshire? I live in East London and have had problems with my signal since Saturday. Up until then I'd been getting excellent 4g coverage at home but now getting a mixture of no signal, 4g+ and H+.

Believe 4g+ is supposedly better than 4g but so far it's been much much worse. All seem to give me difficulty using basic services like email, instagram, etc.

simone_w

gazfoz1
I'm sorry that you are experiencing signal issues at the moment.
Can you check for local mast issues on this link - https://www.giffgaff.com/coverage-and-service

Thanks,
Simone

gazfoz1

Thanks @simone_w, looks like there are engineers working on a mast nearby which might explain it.

fay2020

much appricated
very well job
great work

sophiejam92

Problems here in Hull too!!!!

Constant bloody problems

dez_d

Most Recent Update – 13:30 19 May 2020

Hi folks,

We have been made aware that this problem is now returning to normal levels and that members should now be able to use 2G, 3G, 4G Voice and Data in the area listed above.

If your phone is still showing issues then please try restarting your device as this will allow the phone to reconnect to the network.

We apologise for any inconvenience this may have caused and thank you for all for your patience while we investigated the issue.

Dez

endorphin

dez_d "this problem is now returning to normal levels"

Hmm, what are the normal levels for this problem?! Ee ba gum! 😃 😛

susan191071

endorphin hey mine phone saying no service what is the problem anyone know please

yukcheung

Goods news and no trouble at all.