As I've mentioned before somebody needs to put somewhere in big writing that when you top up you don't automatically get a goodybag. There's at least 30 people a day sometimes, topping up getting airtime credit expecting it to be a goodybag. There must be a way of ensuring that this is made more clear that when you top up that you have to buy a goodybag directly and that it isn't automatic. More People buy goodybags I think, so why not when you top up an amount let direct you straight to a page to select goodybag? Because I bet the agents are sick of people coming to them saying I've topped up for a goodybag with £20 and I haven't got one and now I've only got £19.28 left and can't get one, blah, de, blah!! There's got to be a solution to this somehow. If your not bothered about it then you'll continue to lose money having to top back up people's accounts to buy said goodybags or in some cases lose customers because they think they've been ripped off somehow. Thoughts???