| Service | Status |
|---|
| giffgaff website & community login | ✅Available |
| Activations / SIM swaps | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (website & 43430 / all payment methods) | ✅Available |
| Phones - pay outright / loans / return or repair | ✅Available |
| Transferring in & out of giffgaff | ✅Available |
| Requesting & submitting a PAC / STAC code (website, SMS & 43431) | ✅Available |
| Calls, texts & data | ✅Available |
| Viewing the community (read only mode) | ✅Available |
| Recurring/Queued goodybags / auto top up (when already setup) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We completed some scheduled maintenance between 22:00 on the 21 May 2020 until 06:00 on the 22 May 2020. As part of this maintenance we were putting our website onto our outage server for approximately 30 minutes between 2200 - 0400 and during that time some of the above services were unavailable, we can now confirm the scheduled maintenance has been completed and all affected services are now available.
Most Recent Update - 19:10 22 May 2020
Evening all
Hope you've all had a good day?
The scheduled maintenance was completed successfully and all services should now be available.
If anyone is still experiencing issues on the community following this, first please do try clearing your browsers cache and cookies as this can often clear any issues, if this doesn't help then please do start a new discussion under the Help and Support and members will be able to assist.
Cheers
Guy
Update History
Update – 11:50 21 May 2020
Hi folks,
Later on tonight from 22:00 21 May 2020 until 06:00 we will be doing some scheduled maintenance on site. During this maintenance we will required to put the website on our outage server. It is estimated that this would be approximately 30 minutes outage time in total between 2200 - 0400.
While we are on the outage server, the listed services from above will not be available for our members.
We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.
Dez
Most Recent Update - 19:10 22 May 2020
Evening all
Hope you've all had a good day?
The scheduled maintenance was completed successfully and all services should now be available.
If anyone is still experiencing issues on the community following this, first please do try clearing your browsers cache and cookies as this can often clear any issues, if this doesn't help then please do start a new discussion under the Help and Support and members will be able to assist.
Cheers
Guy
