| Service | Status |
|---|
| Text2Switch via 65075 | ✅Available |
| PAC/STAC via website & 43431 | ✅Available |
Summary
Text2Switch was unavailable but I'm really glad to tell you that the issue is now resolved
Most Recent Update – 13:37 21 May 2020
Hi folks,
Earlier on, Text2Switch was unavailable for our members which meant that when a member messaged 65075 to request a PAC/STAC code they would not receive a response. Members could still request PAC/STAC via giffgaff.com and our IVR line 43431.
Our technical teams are have worked really hard and I'm glad to say that this issue is now resolved.
Sorry for the inconvenience this may have caused and, as always, your patience is really appreciated.
Dez
Update History
Most Recent Update – 13:37 21 May 2020
Hi folks,
Earlier on, Text2Switch was unavailable for our members which meant that when a member messaged 65075 to request a PAC/STAC code they would not receive a response. Members could still request PAC/STAC via giffgaff.com and our IVR line 43431.
Our technical teams are have worked really hard and I'm glad to say that this issue is now resolved.
Sorry for the inconvenience this may have caused and, as always, your patience is really appreciated.
Dez
Most Recent Update – 13:08 21 May 2020
Hi folks,
Text2Switch is currently unavailable, a fault has occurred which is impacting it. When a member messages 65075 to request a PAC/STAC code they will not receive a response. Members can still request PAC/STAC via giffgaff.com and our IVR line 43431.
Our technical teams are engaged and currently investigating the issue and as we know more we will update you here.
Sorry for the inconvenience this may be causing and your patience is really appreciated.
