Is it time to retire the Always on Goodybag

davek89

Given the frequency with which posts appear on this board complaining about the Always On goodybag, is it perhaps time to get rid of it?
Given the price point, maybe the £25 goodybag should become 100GB, or slightly more than that, in order to retain those customers who regularly use more than 80GB without being misleading to those who fail to read the Terms and Conditions and thus don't realise that "always on" doesn't quite mean" unlimited"?

richybhoy36

davek89 Now thats not a bad idea tbh .

k1300gt

davek89 What a good idea. The reduced speed on the £25 goodybag is useless for anything. Why don't you put the idea on Labs?

peterdbsc

davek89
The same thought had occurred to me, having seen frequent complaints on Help.
I never really understood the point of Always On but have never previously questioned it because I'm relatively new and have never tried AW.
I think giffgaff should ditch anything that is frequently misunderstood, otherwise it creates I'll feeling and risks tarnishing its image.

various_mm

davek89 Given the frequency with which posts appear on this board complaining about the Always On goodybag, is it perhaps time to get rid of it?
Given the price point, maybe the £25 goodybag should become 100GB, or slightly more than that, in order to retain those customers who regularly use more than 80GB without being misleading to those who fail to read the Terms and Conditions and thus don't realise that "always on" doesn't quite mean" unlimited"?

i would guess the always on bag suites some people,because giffgaff would know if peopel were not biying it would then alter the offer

enough people would be buying the bag for giffgaff to continue with it

stephenpperry

davek89 I mean... people should really read... is very clear what the offer is. There are other networks ( smarty for example) that offer truly unlimited at a competitive price.

pauljohn7

davek89

Yes, it's time the £25 goodybag got retired.

The number of complains about it is quite outstanding.

I would say it puts off quite a few potential new members from joining when they see the all the bad comments about it.

farnis

davek89

Unfortunately it isn't meant to be misleading but people who buy it don't read the terms and conditions fully and then get upset! Best to retire it and have a genuine unlimited goodybag (o2, the network that giffgaff use do unlimited) for a price close to the £35 that o2 charge.

blade50007

davek89 hi there it can be misleading to new customers I agree

darrowjd

Should do a200gb goodybag for £30 I think that would be a good idea

katie84741

darrowjd this seems like a good idea

zhaoqiguo

That sounds like nice idea, although, it may be better just to make it more obvious that "Always On" doesn't always mean "Unlimited Data"

davek89

k1300gt I haven't put this idea in labs because I think it's already been suggested, and I believe that labs is currently in disuse whilst giffgaff decide what its future will be.
@various_mm I agree that there must be satisfied customers on the Always On goodybag (although it's not clear to me that the difference between Always On and the £20 80GB goodybag is worth £5/month), but there also seems to be quite a number of dissatisfied customers who feel that the way it's presented is misleading. A larger, fixed goodybag would be clearer and might actually represent better value.

tokyobuta

Have to agree that there's not much point to a speed-throttled Goodybag. At best it's going to annoy customers .... Some of the ideas here for a new bigger fixed limit Goodybag seem to be the best way to go...

persco

If anyone complains about 80gig full speed allowance and reduced speeds at peak times I don’t think any amount would be enough for them so the idea of 100gig would be pointless anyway.

Those members unless it’s due to exceptional circumstances are high data users on broadband usage levels. Any limit won’t be enough I don’t believe.

johnrooney80

Will the new 5g, when fully implemented, allow giffgaff to offer an unlimited bag but with 3/4g maybe? if theres enough take up of 5g, freeing up some bandwidth?

brigitteozarovsky

It sounds as if this goodybag has a lot of issues attached to it,.
The most damaging one is the misleading as it is damaging giffgaff.
Let’s please not ignore the complains and do something about it urgently

scrupps

When 5g arrives we will need much higher data limits across the board.

davidvarley

davek89
Maybe they should make it 80 GB for £20 and the £25 goodybag 85 GB so for a extra £5 you get an extra 5gb of data and leave it at that.
If customers want unlimited they could try another network that can offer unlimited.
At least then they will see giffgaff does not offer unlimited data.
Maybe in future when they get 5g giffgaff maybe able to offer unlimited on 5g only.

scrupps

The £25 goodybag isn’t really worth the extra £5 in my opinion. People would be better off getting the £20 goodybag and starting the next one early when data runs out. If you are a heavy data user then the reduced speed would be absolutely infuriating for more than a day or so.

I feel that the £25 goodybag should have a higher data allowance to make it more attractive and better clarity around the throttling after the data is used. And maybe call it something other than ‘always on’ which is too easily confused with ‘unlimited ‘

z201205

scrupps just get rid of it. As you say, better to get £20 and start early if need to.