Inconsistent goodybag expiry information

chrisof

I have seen this issue report before on the forum:

https://community.giffgaff.com/d/23576211-incorrect-expiration-date-for-goody-bag

However, the thread turned into a discussion on how to determine a goodybag's expiration date, which is not what the issue is about. The issue is that there is a bug in the giffgaff app. I am reporting it here in case anybody at giffgaff is interested in fixing it.

I am reporting this issue today, 22/05/2020. If I go to "My account" on the giffgaff app, it displays "Active" with a £10 goodybag icon beneath it, and directly beneath that it says "EXPIRES 23:59 24/05/2020". To the right of that, where it displays the remaining data, call and text allowance, is says "1 day left"

This information is obviously not consistent, there can not be "1 day left" and have an expiry time/date of 23:59 24/05/2020 when the date today is 22/05/2020

Android giffgaff app version 6.4.1

mrjeeves

chrisof

That sounds like the old app to me.

There's a new app being developed so the old one isn't receiving any more updates.

You can join the beta by finding the giffgaff app on the play store and joining the beta at the bottom of the listing page. (Don't install the app called giffgaff beta, though!)

harrrrrry

chrisof This information is obviously not consistent, there can not be "1 day left" and have an expiry time/date of 23:59 24/05/2020 when the date today is 22/05/2020

My dashboard on desktop says this:

There, 3 days left means tomorrow (23rd), 24rh and 25th .., and then the next will start at 00:00 on 26th, so that is correct too. Today isn't counted because some (most in fact) has already gone and I think expressing it as 3.3 days left would be unnecessary and confusing.

On the old mobile app I'm also seeing the same ... 3 days left, next starts 00:00 on 26th, but with the additional information that the current goodybag expires 23:59 on the 25th.

So, I'd consider all of the above to be correct.

The beta app isn't quite so correct -- it too says 3 days left, but just gives the expiry as 25th without stating a specific time. So, perhaps 23:59 should be added.

But your case seems to be different -- you do have two whole days remaining -- 23rd (tomorrow) and 24th.

If I can remember, I'll check what my screens say tomorrow and Sunday.

harrrrrry

chrisof

Just a thought -- are you outside the UK in a different timezone, and/or have your timezone set to something other than GMT+1 ? Is your phone showing the correct UK date and time?