Can’t buy my new phone

arnoldo79

RateSetter approved my loans from yesterday I tried a lot times to buy my new phone but today the message to giffgaff website was my bank declined my transaction I calling the bank and they told me everything is good and my card and account is not blocked I sent email to RateSetter and they told me that maybe is your system I don’t know how could finish my purchase I don’t know if my giffgaff account is blocked I need a help please
Arnoldo Primera

natty88

arnoldo79 try another browser like Firefox dolphin puffing edge internet explorer safari or opera mini and see if works then if still don't work inquire with agents about it here please

Agents as it's account related

welcome to help and support

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday

netfax

arnoldo79 Hi there Arnoldo. It's great to hear that you're buying a phone from giffgaff via the Ratesetter phone loan option. If your phone loan has been accepted by Ratesetter but you're having trouble confirming your phone loan order via the link provided within the loan confirmation email or your upfront payments are being declined but there's no issue with your bank account, perhaps there's a little glitch between your web browser and giffgaff's website (as this can happen occasionally).

Please go to the Settings within your current Web Browser and delete the Cache and Cookies (located under Browsing History). Once done, please try to confirm your phone order (again, using the link in the confirmation email you received from Ratesetter). Hopefully that'll work for you.

Tips and Guides: How to clear web browser cache and cookies

If the problem persists and you still cannot confirm your phone loan order, please log out of your giffgaff account and open an alternative Internet browser (if you can). Chrome and Firefox are some examples. Then, visit giffgaff.com on the alternative web browser, log back into your giffgaff account and confirm your phone order.

Hopefully, the suggestions above will resolve your phone loan confirmation issue. But... If not, please let a giffgaff agent know that you cannot buy a phone and they'll assist you. Please raise an agent case here.

If you raise a case with an agent (giffgaff staff), you can view agent replies on your account dashboard, under the Messages section. Agents aim to reply to questions within 24 hours.

Thanks.

djbonner07

arnoldo79

Afternoon arnoldo79 >>>

Try it with the below information first,

Try it using another internet browser such as Internet Explorer - , Microsoft Edge - Firefox or any other your not using/used, Chrome seems to be a problem, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>>

As explained above, >>>

Thing To Try/Clear/Clean:

• Try another browser - Use the Full Site and not the giffgaff App. Try using Internet Explorer

• Try another device - PC or Laptop (ideal)

• Clear Cache.

• Clear browsing history.

Stay Safe & Kindest Regards...

clikasarus

arnoldo79

Hi welcome to giffgaff and Community

All I can suggest is try a different browser clear your cache rebooting your device and see if that will help to finish off the purchase

Once a member gets approved by ratesetter for a loan (BY Email)

all they have to do is click the link provided in the email and they can return to the last step of the checkout, with the device pre-selected and personal data prefilled the only thing they will need to do is type their payment information (for security reasons) and finalise their purchase.

•More details on this will be in the email.

•The loan will only be finalised when the order is validated and is not valid until you complete your order.

•Look out for and shipment confirmations to verify your order went through here ⬇️

https://www.giffgaff.com/orders/history

Also here is a guide for more information ⬇️

https://www.giffgaff.com/help/articles/buying-a-giffgaff-phone-with-a-loan

I hope this helps;