dsbsk62 Hi, when you activate the SIM you are given a number, it doesn't appear on any of the packaging because the numbers are not allocated until the SIM is set up and the account is active.
Once you have done that your details will appear on your dashboard that is where you can check all your normal account information.
If at all possible do all the activation with the phone's data connection turned off and use wifi or a PC, once you can see on the dashboard that you have an active account and a working goodybag then turn the data on, this stops the risk of you accidentally using your credit before you can buy the goodybag.
Hope that helps, keep posting in this thread until you are all sorted and we'll help you through the process.
Take care,
Dave.
