Start new bag early issue

motodrb

Trying to start new bigger £20 bag now but only option for old £6 or or slightly bigger £8 available. Changed next recurring bag to £20 but not allowing to start early. can we sort please? Thank you

adymarsh

motodrb
Hi you can only start your next Goodybag when your current one gets to 100mb or below. Once that happens you'll see your queued goodybag will say start my new goodybag early as in pictures below..

adymarsh

motodrb
Hi that's strange why it's not letting you use your queued £20 goodybag? Try what figment_uk said and dial 43430 and select option 2 and then if that doesn't help reboot your phone. Still not sorted then see link below for more help, and if its still not you'll have to contact an agent using the 2nd link..
• http://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

https://www.giffgaff.com/support/ask

bentnose

motodrb
How can I start a goodybag early?
Easy. You can buy a new goodybag early through the app or on your dashboard once you have less than 100MB left in your current goodybag. Or you can use pay as you go credit to stay connected.

If you’ve run out before the month is up, you may want to try a goodybag with more data. Have a look at your usage statement under, “what’s the best plan for you” for our recommendation.

motodrb

Thanks Ady

Yes I know I press that tab and takes me to a page where I can only chose old 6 one or new bigger 8 one but there is no option to start new selected recurring 20 bag which will start 25th. But I need data now as 0mb left. Using credit now. Not very efficient. Is there a way to start bigger bag now? Thanks

figment_uk

motodrb

Dial 43430, option 2. Listen to the message to confirm your next goodybag is the one you want, then use the option to start the next goodybag now.

johnrooney80

Try logging completely out, then back in, use a different browser if possible motodrb

http://giffgaff.com/auth/logout

motodrb

Sorted. Didnt work on 2 browsers on the phone but ok on ipad. Thanks Guys

sloz

motodrb
Hi, with some device /browser combinations
The "show other plans button"
At the bottom of the page
Isn't visible or clickable
(you may have been able to override that if you rotated the browser 90 degrees)

It's a long standing glitch, and often the only way of overcoming it, is to use another browser
Or
Switched off the recur, purchased the goodybag manually
And then switching the recur bsvk on once you've started the goodybag early

p33t3r

You may need either to clear cache on your browser and/or toggle off recur to achieve what you wish. See here
https://community.giffgaff.com/t5/Tips-Guides/Clearing-Browser-Cache/td-p/16487732
Now go to your dashboard and our offer and select the goodybag of your choice. It should go through. If you wish it to continue at this level you should tick the recur box