Goody bag

cross1992

Goody bag won't activate And its taken my money

adymarsh

cross1992
Did you buy a goodybag directly from the link below?
https://www.giffgaff.com/goodybags
If you didn't you can call 43430 and select option 2 to change your airtime credit into a goodybag.. Also try rebooting your phone this works 8 out of 10 times...

natty88

cross1992 does payment show here for goodybag

Check all payments made

welcome to help and support Please use this link to check payments

https://www.giffgaff.com/orders/history
Example does it show

1x goodybag purchased

1x top up credit

Also check if shows here https://giffgaff.com/dashboard/

Remember topping up does not automatically give a goody bags allowance you need to exchange that credit for goody bag here

buy from credit
welcome to help and support Please follow this guide

https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/ta-p/4101025

or call 43430 option two and follow prompts given to exchange credit/voucher for goody bag

also make sure recurring payments are switched of here

http://giffgaff.com/profile/payment-details

If not normal pay an Go rates apply at twenty five pence per minute for UK calls ten pence per text in UK and five pence per megabyte data usage in UK

Example twenty pound would give you 400 megabyte data usage

If payment shows for goodybag in payment history but not dashboard please inquire with the agents here about it thanks

Agents as it's account related

welcome to help and support

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday

bentnose

cross1992
try contacting an agent here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/

cross1992

I bought the goodybag it took the balance and it's been saying sorting your goodybag out for the past 10 hours

adymarsh

cross1992
Have you tried rebooting your phone? If you haven't please do it. If that doesn't sort it you'll have to contact an agent using the link below.
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

cross1992

adymarsh tried rebooting the phone a million times not working

adymarsh

cross1992
In that case you'll have to contact an agent using link below
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

mrbergstrom1967

Good Morning @cross1992

Does the goodybag purchase show here https://www.giffgaff.com/orders/history

cross1992

mrbergstrom1967

adymarsh agents aren't replying worst customer service I've ever experienced

natty88

cross1992 agents start at 8am until ten pm today allow a few hrs for any replies from agents here https://giffgaff.com/support/questions remember it's not an instant reply

adymarsh

cross1992.
Hi they will answer is just that they've not started work yet. I belive they start at 8 so please be patient a little bit longer. I know you've been very patient up to now. So your nearly there just hang on in and you'll soon be sorted 👍😉

rayraybb

cross1992 Hello, as per your screenshot as it says processing this may be the reason why it has not been able to use yet. I understand the frustration as in most cases the purchase should have been completed and able to use services immediately. It’s good to report this unusual incident with an agent despite you may get the signals up and running before they reply.

netfax

Hi there. Sorry to hear that the goodybag plan you bought isn’t working yet. Please double-check your purchase order history to make sure that your goodybag purchase was successful. Any active or queued goodybags would also be displayed on your account dashboard Also, if you have more than one giffgaff account, please check to make sure that you've bought the goodybag on the correct account.

If you have an active goodybag and it's not working, usually switching your phone off and back on again helps it spring into action. However... I note this hasn't worked for you 😔.

Failing that @cross1992, you'll need to raise an agent case and they'll look into the issue for you. Agents are members of giffgaff staff who deal with account and payment issues.

You can view agent replies on your account dashboard, under the Messages section. Agents aim to reply to questions within 24 hours.

Thanks.