kenzi56689 Hi there. Please raise an agent case HERE ASAP (as it's time critical) to request a phone order cancellation. As it can take up to 24 hours for agents to reply, it may be too late to cancel your order before it is dispatched.
Agent replies can be viewed on your dashboard.
If your phone order cannot be cancelled before it's dispatched, it will be a case of taking delivery of the phone you bought from giffgaff, then return it back to giffgaff within the 21 day cooling-off period to obtain a refund for the money you paid. giffgaff will liaise with Ratesetter who will cancel your phone loan within 14 working days.
If you decide to return your phone back to giffgaff, please see giffgaff's returning your phone page for more details and full phone return instructions.