Return phone purchased with finance option

colinc1957

I want to change to a different model , how does this work with the finance agreement?

sehwag319

colinc1957

Different model wouldn't be possible, until the entire loan is cancelled and a new one is initiated!

If you are within the 21 days cooling off period then please return the phone as per the link here https://www.giffgaff.com/help/articles/changing-your-mind-and-returning-your-phone

Within 8 days the loan would get cancelled and you would get the money back for the deposit you paid.

if it's over 21 days then you wouldn't be able to cancel the loan or change to any other model sorry.

weeman

colinc1957 How long have you had the phone?

George

bentnose

colinc1957
What happens if I return my phone?
If you decide to return your phone as part of the Change of Mind policy or send us back a faulty phone and you wish to have refunded it will be processed in accordance with the Cancellation Policy.

Please ensure you use the correct repair centre address as available on your free returns label.

If your return is accepted then giffgaff's finance team will refund your debit/credit card with the amount of the initial payment and will contact RateSetter to cancel your loan.

natty88

colinc1957 unfortunately you can't change it all you can do is return if less than twenty one days from received phone wait on refund leave around ten days for it to clear on account and reapply again

return phone

welcome to help and support

if not happy with it via here please

https://giffgaff.com/help/articles/return-my-phone-if-i-change-my-mind

netfax

colinc1957 Hi there. It's not possible to swap your phone for a different model. But... You can return your phone back to giffgaff for a refund (within 21 days of delivery), giffgaff will instruct Ratesetter to cancel your phone loan (this can take 2 weeks to process), then you can buy your desired phone instead.

If you have changed your mind about a recent phone purchase, you’ve got 21 calendar days from when your phone arrives to change your mind and return your phone back to giffgaff for a full refund.

Please view giffgaff’s return my phone if I change my mind article to start a phone return, or, please take a look at this returning your phone guide to view the returns process in detail.

Many thanks.

colinc1957

weeman
2 days

rayraybb

The finance agreement is unique for every phone order due to different prices of different phones, they will not be able to swap the agreement by detectIng it is a change in model or a change in brand. You need to have to have the old agreement cancelled, then run through the application process of a new one from start I’m afraid

colinc1957

Thanks for the clear help responses everyone 🙂

natty88

colinc1957 anytime happy to help out enjoy your morning stay safe :-)