Voicemail pin

zubsy

Hi, I have locked myself out of voicemail as I have forgetten my pin. After logging in and searching for help in my online account , I came across a link to reset the pin - It involves messaging/texting the word "reset" to 802443... despite attempting three times I am not receiving any text back with a temporary pin -as said, I have tried this three times now. Anyone know how to reset a voicemail pin please ?
Thank you.
Zubair

natty88

zubsy inquire with agents about it here click on calls texts and data issues from list shown use box given the issue with the voicemail reset

contact agents
welcome to help and support Please use this link

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

figment_uk

zubsy

A PIN is only required to check voicemails from a different phone number. What happens when you dial 443 from your own number?

When texting to reset the PIN, did you type RESET in capitals ?

netfax

zubsy Hi there. If you cannot remember your voicemail password/PIN and want to request a reset, please text the word RESET to 802443. giffgaff will then text you a temporary password you can use to access your voicemail and add a new password.

For more information and related using voicemail links, please take a look at this giffgaff voicemail article for more details.

If that's not working for you, please raise an agent case and they'll (giffgaff staff) look into the problem for you.

If raise a case with an agent about your voicemail PIN problem, you can view agent replies on your account dashboard, under the Messages section.

Agents aim to reply to questions within 24 hours.

Thanks.

zubsy

figment_uk
No a voicemail PIN does not have to be used if using a different phone, it can be linked to your personal phone as well. I have tried RESET, reset, Reset ... None of these work

zubsy

netfax thanks I'll message an agent

natty88

zubsy as I've suggested in my previous post use the agents link I've given you