sgill89 Hi, I lost my phone with my giffgaff simcard, I have bought a new phone and sim card today is there any way I can use my number from the phone I lost?
Afternoon sgill89 >>>
Personally, i would report it as "lost or stolen" so that you can block the sim / phone so that if its found it cant be used, or theres a sim swap option if you have a spare unactivated giffgaff sim, or you can order a sim.
Lost / Stolen / Replacement Sim:
Read/Follow the below >>>
You need to go to ➜ http://giffgaff.com/support/lost
The Special Sim Card will come like this:
THE SPECIAL REPLACEMENT SIM CARD WILL REACTIVATE YOUR ACCOUNT!
(Ignore if you've already done this bit)
● The Lost SIM card will be blocked and the mobile etc will / can be IMEI Blacklisted
● This will prevent the finder etc from using it or selling it on
Please Note: You'll need to activate the SIM when it arrives (without topping up this time) and also you need to contact a agent to get the security bar taken off and to unblock the handset if you chose that option also.
Just To Add: Most sims dont need the bar removing. its only when it fails to lift automatically that you have to contact an agent
Contacting a giffgaff Agent:
● Contact A Agent Here ➜ https://support2.giffgaff.com/app/ask/SIM-and-number/Replacing-my-SIM/form/
● Agent Replies : ➜ https://giffgaff.com/support/questions
giffgaff agents work 7 days a week from 8am to 10pm
The new SIM will come with the same number and all the account details will be kept, including credit/goodybags / Payback points
A Faster Process:
Or there's the “Sim Swap” i was on about, this option would block the old sim once the sim swap has been activated but the sim swap option wouldn't block the phone, its entirely up to you.
If you don't have a spare SIM card , Order Here > https://giffgaff.com/orders/mgm (you might have to log back in again)
( Just To Add ) >>
Some shops / supermarkets will sell giffgaff sim cards,
• Sainsbury's and probably a few more places but those named above are known to sell them and I've also seen them myself, for around 99p each.
When you Order / Or get a spare SIM card or if you already have one ,You can do a Sim Swap and get everything transferred over to that SIM card you have swopped over to ( The spare giffgaff SIM card you ordered etc must be unactivated ) to do this process
● Transfer 's >>>
( • ) - Same Number - Account Etc
( • ) - Credit / Goodybag / Gigabags
( • ) - Community/Spreading giffgaff Payback
You can only do a SIM swap between 4:30am and 9:30pm
⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜
(Full On Written Guide)
⬜ Check this link for a full on guide ➜ http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Stay Safe & Kindest Regards.