Phone number

sgill89

Hi, I lost my phone with my giffgaff simcard, I have bought a new phone and sim card today is there any way I can use my number from the phone I lost?

Thanks

natty88

sgill89 don't top new sim up only use activation code in account you lost old sim in

Sim swap

welcome to help and support
please follow this guide to swap current number to new SIM card sim swap please don't top up only use activation code on new sim card

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please
remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30mins

if you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

Then if wish to report phone lost here

block/unblock phone

You will need to raise a case with a giffgaff agent here

https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form/

and provide them with the IMEI number(15 digits).

The IMEI number can be retrieved from the phone by dialling *#06#

or can be found on the original box the phone came in.

giffgaff will unbar your phone

but this will take five working days

as you have to wait for the other mobile operators,
the loss databases and the police to 'release' your blocked IMEI

fay2020

sgill89 hi there
Log in to your account
And use sim swap option
info is here
http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Thank you
Fay

netfax

sgill89 Hi there. If you've lost your phone with giffgaff SIM card inserted, you’ve got a couple of options available to you. Both options allow you to transfer your current mobile number and any credit/goodybag you have over to a new SIM card.

Option 1 is best if you want to bar your lost phone and SIM, or just your SIM card only. This will prevent unauthorised use.
Option 2 is best if you're not fussed about barring your lost phone/SIM and want to get back using giffgaff quickly.

OPTION 1: ASK giffgaff TO BAR YOUR LOST PHONE AND/OR SIM CARD AND THEY’LL SEND YOU A REPLACEMENT SIM WITH YOUR CURRENT MOBILE NUMBER ASSIGNED TO IT. giffgaff's Lost/Stolen Page will guide you through the process.

It typically takes 1-2 working days for your new replacement SIM card to arrive (sent 1st class mail) and it'll arrive in a DL sized envelope (as per image below):

This is the only SIM that can be used on your account.

You'll need to activate your replacement SIM when it arrives by logging into your account and heading over to the SIM activation page. giffgaff advise that you activate your replacement SIM card as soon as it arrives as your current goodybag plan may still be active.

Please take a look at giffgaff's I've lost my SIM – What should I do? article for more information.

OPTION 2: ORDER OR BUY A NEW giffgaff SIM CARD AND PERFORM A 'SIM SWAP' PROCEDURE.

If you have lost your giffgaff SIM card, you can replace it with a new SIM. This is what giffgaff call a 'SIM swap'. Performing a SIM Swap transfers your giffgaff mobile number and any top-up credit/goodybags over to the new SIM card and renders your lost SIM card useless.

Need a new SIM quickly? No worries… You can buy giffgaff SIM cards in many supermarkets, convenience stores and newsagents, priced at £ 1 or less. For example... Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them.

You can also order free giffgaff SIM cards online via giffgaff’s SIM order page. Delivery is usually within 2 working days to UK addresses.

When you have your new SIM card, please pop over to the SIM swap option within your profile settings to start the SIM swap procedure. IMPORTANT: Please make sure that you are logged into your account first or you’ll be creating a new giffgaff account.

For more detailed information about SIM Swaps, please view giffgaff's SIM Swap Article.

Thanks.

various_mm

sgill89 Hi, I lost my phone with my giffgaff simcard, I have bought a new phone and sim card today is there any way I can use my number from the phone I lost?

Thanks

hi there

yea there is a way you can link the new sim to your acocunt and keep the same number

you just need to log into your account and activate the sim here https://www.giffgaff.com/activate?msisdn=

when the sim activates the sim will have the same number as you had before

djbonner07

sgill89 Hi, I lost my phone with my giffgaff simcard, I have bought a new phone and sim card today is there any way I can use my number from the phone I lost?

Afternoon sgill89 >>>

Personally, i would report it as "lost or stolen" so that you can block the sim / phone so that if its found it cant be used, or theres a sim swap option if you have a spare unactivated giffgaff sim, or you can order a sim.

Lost / Stolen / Replacement Sim:

Read/Follow the below >>>

You need to go to ➜ http://giffgaff.com/support/lost

The Special Sim Card will come like this:

THE SPECIAL REPLACEMENT SIM CARD WILL REACTIVATE YOUR ACCOUNT!

(Ignore if you've already done this bit)

Info you need to know

● The Lost SIM card will be blocked and the mobile etc will / can be IMEI Blacklisted

● This will prevent the finder etc from using it or selling it on

(Next)

Please Note: You'll need to activate the SIM when it arrives (without topping up this time) and also you need to contact a agent to get the security bar taken off and to unblock the handset if you chose that option also.

Just To Add: Most sims dont need the bar removing. its only when it fails to lift automatically that you have to contact an agent

Contacting a giffgaff Agent:

● Contact A Agent Here ➜ https://support2.giffgaff.com/app/ask/SIM-and-number/Replacing-my-SIM/form/

● Agent Replies : ➜ https://giffgaff.com/support/questions

giffgaff agents work 7 days a week from 8am to 10pm

(Also)

The new SIM will come with the same number and all the account details will be kept, including credit/goodybags / Payback points

A Faster Process:

Or there's the “Sim Swap” i was on about, this option would block the old sim once the sim swap has been activated but the sim swap option wouldn't block the phone, its entirely up to you.

“Sim Swap”

If you don't have a spare SIM card , Order Here > https://giffgaff.com/orders/mgm (you might have to log back in again)

( Just To Add ) >>

Some shops / supermarkets will sell giffgaff sim cards,

Such As:

• Tesco
• Poundland
• Mc'colls
• Sainsbury's and probably a few more places but those named above are known to sell them and I've also seen them myself, for around 99p each.

When you Order / Or get a spare SIM card or if you already have one ,You can do a Sim Swap and get everything transferred over to that SIM card you have swopped over to ( The spare giffgaff SIM card you ordered etc must be unactivated ) to do this process

● Transfer 's >>>
( • ) - Same Number - Account Etc
( • ) - Credit / Goodybag / Gigabags
( • ) - Community/Spreading giffgaff Payback

Sim Swap Info/Guide:

You can only do a SIM swap between 4:30am and 9:30pm

(Video)
⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜

(Full On Written Guide)
⬜ Check this link for a full on guide ➜ http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

Stay Safe & Kindest Regards.

neilvern

sgill89

Do a SIM swap, you get your number, credit and remaining goodybag.

headcases

sgill89 SIM Swap allows you to transfer your giffgaff phone number to a brand new SIM card including existing goodybags / gigabags and airtime credit.
SIM Swap is only available between 4:30 AM and 9:30 PM
To perform a SIM Swap:
• Back-up any contacts, texts and other data saved on your current SIM to your phone memory or PC, as this cannot be transferred through SIM Swap.
• Login and go to the Replace your SIM section of your account and click on Activate your SIM

sgill89

I've already activated this new sim and topped up. Does this meen I'll lose my goodybag now if my number changes back to my old number?

djbonner07

sgill89 I've already activated this new sim and topped up. Does this meen I'll lose my goodybag now if my number changes back to my old number?

Hi Again sgill89 >>>

All you needed to do is to do a "Sim Swap" without topping up as you've just made another account up with a different number etc so you can't get your old number back this way, the only was to do this, is to sign in to that account you want to keep the number for, order a sim and then do a "Sim Swap"

Here's a little help,

Before Doing A Sim Swap >>

Make sure you are signed in to the account you want to keep the correct number etc.

If you don't have a spare SIM card , Order Here > https://giffgaff.com/orders/mgm (you might have to log back in again)

Also,

You can also buy a sim from the local shops/supermarket

● One SIM fits all -
The awesomely-designed giffgaff triple SIM fits all phones with its all-in-one standard, micro and nano SIM design.

Sim Size -
As Follows:
● Standard Sim
● Micro Sim
● Nano Sim

● Transfer 's >>>
( • ) - Same Number - Account Etc
( • ) - Credit / Goodybag / Gigabags
( • ) - Community/Spreading giffgaff Payback

Sim Swap Info/Guide

⬜ - You can only do a SIM swap between 4:30am and 9:30pm

(Video)
⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜

(Full On Written Guide)
⬜ Check this link for a full on guide ➜ http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

Its up to you if you want to keep the new sim alive and just use that for a month what you've just activated or give it to a family member or a friend.

Stay Safe...

various_mm

sgill89 I've already activated this new sim and topped up. Does this meen I'll lose my goodybag now if my number changes back to my old number?

no, the when your new sim links to your existing account, then the goodybags and any credit balance will be transferred and linked to your new sim

you wont lose anything for changing your phone number- dont worry 🙂

sgill89

So do I need to go buy a new sim card and activate it and transfer my old number over?

djbonner07

sgill89 So do I need to go buy a new sim card and activate it and transfer my old number over?

sgill89 >>>

if you just activated that new sim with a top up, that would of made a new account and number? Is that correct?

sgill89

Yes bought new sim card activated it with a top up voucher. I didn't realise it would be this difficult to get my old number back.

djbonner07

sgill89 Yes bought new sim card activated it with a top up voucher. I didn't realise it would be this difficult to get my old number back.

sgill89

That would of made a new account and a new number so its been done incorrectly as you wanted your old number transferring to the new giffgaff sim, just check through my replies and it will sort you back out, as for the new account you just made, you could always contact a agent on that account and see if they could refund the voucher top up from that account to the new account once you get sorted, am not entirely sure that can be done though but it could be worth a shot.

Regards...

sgill89

Thanks for the help

djbonner07

sgill89 Thanks for the help

Your Very Welcome, if you follow my info from my earlier replies, that will get you fully up and running again as you should be ok to do it correctly this time. 🙂

If you encounter any further problems or need any help, just pop back and let us know and we will be happy to try and assist more.

Stay Safe & Kindest Regards.

sgill89

Since speaking to agents my number I'm trying to recover has been credited with 20 I also managed to get access to that giffgaff account and it says my goodybag is active but my number I'm using the now has now text me and stayed I've used all my data I can text or phone? I'm confused?

alexmgg2

sgill89 Since speaking to agents my number I'm trying to recover has been credited with 20 I also managed to get access to that giffgaff account and it says my goodybag is active but my number I'm using the now has now text me and stayed I've used all my data I can text or phone? I'm confused?

It's unfortunate that you activated the new SIM on a new account. If you had activated it while logged into your existing account, you would have done a SIM swap, which would have transferred all your account details, including your phone number and any goodybags or airtime credit, to the new SIM. However, you should still be able to sort this out fairly easily.

You can still do the SIM swap, but first you will need to get another new SIM. Then make sure that you are logged into your original account - check that the phone number that you want to keep is shown at the top[ of your Dashboard page, see here:

https://www.giffgaff.com/dashboard

Then follow this guide to do a SIM swap:

https://www.giffgaff.com/help/articles/my-sim-is-broken

You can then cancel the new account that you created by mistake and get a refund (as long as it's less than 14 days since you activated it), by logging out of your original account, logging into the new account, and following this guide:

https://www.giffgaff.com/help/articles/cancel-within-14-days-of-joining

Good luck, stay home, stay well!

sgill89

Thanks a think I'm getting there, I have a new sim card in I clicked activate sim link but it asks for activation code, do I use the code on the new sim card I have put in? If so how do I then change to my old number?

Thanks

eddiehk6

sgill89

You are currently logged into this new redundant 'sgill89' account.

You have likely spent the 'credit' on this new account as you probably not purchase a 'goodybag', so used your SIM on a 'pay as you go basis' which is expensive especially for data (5p per MB). £20 'credit' is only worth 400MB data at these rates.

As stated before, but worth repeating: you cannot transfer your original number onto this already active giffgaff SIM.

To solve your issue and recover your original number:

Get this new SIM refunded. See if the agent will refund the £20 at the their discretion.
Order another free SIM card. Or purchase a blank giffgaff SIM from a local shop if you don’t want to wait.

When you have the new SIM, do NOT create another new giffgaff account.

You must log in to your OLD existing giffgaff account (the account associated with the number you wish to retain).
The account will be under a DIFFERENT username to 'sgill89', so you will need to log out of this account before performing the SIM swap (https://www.giffgaff.com/auth/logout)
If you can't remember your old account details, click here
Enter your mobile number in the field, and choose to send your password reset link by email.
Once you are logged into the correct giffgaff account, follow the 'SIM swap' instructions

This will transfer your existing goodybag, credit, and original number to this new SIM.