my sim is not working

theon33085

i activated my sim yesterday and no data, calls, or text are working.

theon33085

theon33085 might be because i am transferring my number to giffgaff and the provisional one is not working. thanks in advance for you help

benjamin567

theon33085 Hi there,

Are you able to dial 43430?

What message does your phone say? No service? No SIM?

Is the phone locked to another provider?

The provisional number should work fine, is a number shown on your dashboard?

unftlaty

theon33085

If you are porting your number to giffgaff this only takes place Monday to Friday excluding bank holiday Mondays

natty88

theon33085 check for any networking issues here please

Services

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it's updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it's self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

data not working

https://www.giffgaff.com/help/articles/why-isnt-my-data-working

Double check your settings against these ones

settings
welcome to help and support Please check the information and links here
,

check you have the settings as shown here

https://giffgaff.com/help/articles/internet-apn-settings-guide

Or manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Where shows apn type
Change to

default,*

That's default comma * without gaps

Remember earliest your number will move to giffgaff is Tuesday next week with it being a bank holiday weekend also is phone unlocked or on the 02 network if not it won't work with a giffgaff sim card sorry

figment_uk

theon33085

If the giffgaff SIM does not work with the allocated number, it will not work when your number transfers to giffgaff, so we need to get it fixed before Tuesday.

Can you see the giffgaff-allocated number and the goodybag/credit you bought on your account?

If so, what do you hear if you call that number from another phone?

Is your phone showing 'giffgaff' as the provider, and a signals for calls and data?

Please dial *100# and *100*7# (dial each three times in succession). Do you see the words "Not active" every time?

theon33085

benjamin567 i cant call 43430 and the phone has giffgaff 4g but it is not working

theon33085

natty88 it is not only the data, but call and texts as well

theon33085

figment_uk when someone call me the EEE voicemail starts, my phone already had giffgaff as a provider, when i dial the numbers it says error performing request and unknown error

natty88

theon33085 what phone are you using if an iPhone try this information

iPhone issues

welcome to help and support

you need to do this:

Go to Settings on your phone:

Then to Messages/FaceTime
Switch iMessage/FaceTime OFF:

Edit your iPhone to your new number:

by going to settings-phone-my number:

Turn your phone OFF and back ON:

Once phone reboots:

turn iMessages back ON again

Wait for it to finish activating in iMessage

And see it works now

or Try a reset of network settings
(be aware this will erase your saved wifi passwords, it won't erase or affect anything else)
Go to
Settings
General
Reset
And click reset network settings
The phone will switch off and restart automatically in a few minutes

sloz

theon33085
Could you answer the other questions figment_uk asked
Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

And
What do you hear exactly when you call your giffgaff number from another phone?

figment_uk

theon33085

You need to test call the [giffgaff] number that's displayed on your dashboard

sloz

theon33085
Can you see your temporary giffgaff number, balance and goodybag here
Http://giffgaff.com/dashboard?

Which phone do you have?
Could you try the codes again
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

I meant what do you hear exactly when you call the giffgaff number shown on your my giffgaff page

theon33085

now i have put my old EE sim inside the phone and it is working so i guess is still active and when it wont be anymore than the giffgaff one will replace

sloz

theon33085
Which phone do you have?
Switch it off, remove your EE sim and pop the giffgaff sim in again

Then do all the checks and avswer all the questions you've been asked previously

figment_uk

theon33085

Your EE SIM will still work until sometime on Tuesday. Please remove the EE SIM, insert the giffgaff SIM, then carry out the checks given above

benjamin567

theon33085 Please follow advice from figment_uk and sloz to get this sorted 🙂