pay as you go

hjdav21

I am at home most of the time because of a disability and normally use my landline. I entered into an agreement with giffgaff mainly because banks etc. expect me to provide a mobile number. Is it possible to cancel my Goody Bag and set up a “pay as you go” arrangement by means of credit? Help would be much appreciated. John

benjamin567

hjdav21 Hi there,

There are no contracts meaning that you are free to start or cancel your recurring goodybag whenever from your payments page.

If you want to buy your goodybags using credit (I wouldn't suggest it) then you have to buy your goodybag manually each month which is a lot more hassle than recurring goodybag.

Remember that you can change your recurring goodybag too on your payments page.

persco

hjdav21 I am at home most of the time because of a disability and normally use my landline. I entered into an agreement with giffgaff mainly because banks etc. expect me to provide a mobile number. Is it possible to cancel my Goody Bag and set up a “pay as you go” arrangement by means of credit? Help would be much appreciated. John

Hi @hjdav21 Absolutely. That’s the flexibility of giffgaff. I am in a similar situation as you with no need of a goodybag currently so I have disabled my goodybag recur and taken out my payment method just to be sure money doesn’t come out. Am running my phone on just airtime credit for now just for emergencies.

Just check and disable or turn OFF auto topup and or goodybag RECUR here.
https://giffgaff.com/profile/payment-details and remove your card as well if you want to. When you are ready, just buy a goodybag manually and re-enable goodybag recur.

hjdav21

benjamin567 Good to hear from you. Sorry, I’m a bit thick!

benjamin567

hjdav21 hjdav21

hjdav21

persco Cool. But will I ever have to invest in a goody bag at all?

chef_ronin

hjdav21
Hi
Of course you can!
Just make sure that you're auto top up or recurring goody bag are disabled and that you have enough credit to use in an emergency...
Also bear in mind that you'll need to make a chargeable call (or text message) every 6 months, otherwise your number will be cancelled and reintroduced to the pool!
Hope this helps

horses4courses

Hi hjdav21
PAYG, without a goodybag,
is fine if you don't use your phone very much,
but please don't use any internet on the phone,
or your cash will evaporate!

Depending on how you use your phone,
keep tabs on your calls, at 25p a minute.
If you use more than 24 minutes in a month,
which could be quite easy to do,
you will be much better off with the smallest goodybag
at £6 a month for unlimited calls.

hjdav21

benjamin567 Good to hear from you. Sorry, I’m a bit thick! I’m still not clear if I can send and receive calls through giffgaff without using the Goody bags at all. J

benjamin567

hjdav21 Don't worry it can all be a bit confusing.

Basically, if you don't have a goodybag, your phone will be charged for calls from your balance at Pay As You Go rates which are 5p per MB, 10p per text and 25p per minute.

Hope this makes sense 🙂

persco

hjdav21 that will be entirely up to you and how you use your phone. You can decide to not top up with airtime credit or a goodybag but to keep your number and not lose it, you will have to do one of below every 6 months or giffgaff will deem your line inactive and deactivate and recycle the number:

· a) make at least one call, SMS or MMS to another number (not including calls to emergency services )
· b) make at least one connection to the Internet
· c) make at least one airtime credit or goodybag purchase

For more info see here

http://community.giffgaff.com/t5/Solve-your-questions/Why-is-my-phone-number-deactivated/ta-p/8210492

hjdav21

persco Hi
I’m new to this. I think my first reply to you was lost in email. But all is well. Thank you for your help. 🙂

hjdav21

chef_ronin
Hi,
Many thanks for your clear and concise answer. I can now go ahead with confidence. 🦉

hjdav21

benjamin567 Hello again,
Thank you for your reassurance. I’m always wary of the technology but confident now of going ahead. 🙂

hjdav21

@horses4courses#
Hi
Thank you for your advice. I’ve had a number of replies, including yours, and can now go ahead with confidence.

horses4courses