| Service | Status |
|---|
| Purchasing a goodybag | ✅Available |
| Recurring goodybag | ✅Available |
| All other giffgaff services | ✅Available |
Summary
We had been made aware of an issue which affected members who had purchased a goodybag manually between the hours of 00:00 - 00:59 on the 28th May 2020. Members affected may not have visually seen their purchased goodybag however their goodybag was still active. Our technical teams have now completed the fix required and members affected can now see their active goodybag.
Most Recent Update – 15:01 28th May 2020
Afternoon giffgaffers,
We had been made aware of an issue which affected members who had purchased a goodybag manually between the hours of 00:00 - 00:59 on the 28th May 2020. Members affected may not have visually seen their purchased goodybag however their goodybag was still active.
Our technical teams have now completed the fix required and members affected can now see their active goodybag on their dashboard
Affected members would have been able to use their goodybag calls, texts & data as normal during this issue.
We apologise for any inconvenience this may have caused and thank members for their patience whilst we resolved this issue.
Regards.
Paul
Update History
Most Recent Update – 15:01 28th May 2020
Afternoon giffgaffers,
We had been made aware of an issue which affected members who had purchased a goodybag manually between the hours of 00:00 - 00:59 on the 28th May 2020. Members affected may not have visually seen their purchased goodybag however their goodybag was still active.
Our technical teams have now completed the fix required and members affected can now see their active goodybag on their dashboard
Affected members would have been able to use their goodybag calls, texts & data as normal during this issue.
We apologise for any inconvenience this may have caused and thank members for their patience whilst we resolved this issue.
Regards.
Paul
Update – 13:28 28th May 2020
Afternoon giffgaffers,
We have been made aware of an issue affecting members who have purchased a goodybag manually between the hours of 00:00 - 00:59 on the 28th May 2020. Members affected may not visually see their purchased goodybag however their goodybags will still be active. Our technical teams are actively working on a fix for this issue & will provide updates as we get them.
This issue does not affect members who had a recurring goodybag during the affected time of 00:00 - 00:59 on the 28th May 2020.
members affected will still be able to use their purchased goodybag minutes, data & texts but may not be visible on their giffgaff dashboard
We apologise for any inconvenience this may cause and thank members for their patience whilst we resolve this issue.
Regards.
Paul
