suzannec1973 Hi there. Sorry to hear that you’re having trouble getting mobile internet (data) to work on your phone since your Goodybag purchase yesterday. Have you restarted your phone? That might help data spring back into action.
Please take a look at giffgaff's 'Why isn’t my data working' article to guide you through the common issues on how to rectify your data issue.
Are you using correct giffgaff data settings on your device?
To access mobile internet with giffgaff, you'll need to have the correct giffgaff internet (APN) settings saved on your phone. Please make sure that they're present, correct and selected for use.
Please take a look at this internet APN settings guide for all the details.
Please also check to make sure that you have mobile data switched on (enabled) within your device settings or notification drop-down menu.
Are there any network issues in your current location right now?
If you are using the correct APN settings, perhaps there's an issue with the network in your current location this Morning? Please use the giffgaff network status and coverage checker to keep tabs on any faults or maintenance in your area. Select the service you are having trouble with and search for your location to see if there are any known issues.
Try a 'manual roam' to reset your devices network connection.
No network issues in your location? Please try switching your device off and back on, as that might resolve your mobile internet problem. Another thing you can try is a manual roam, as this would reset your device network connection. Please see giffgaff’s Manual Roam Article for information on how to perform a manual roam, if required.
Data still not working?
Please see giffgaff’s Network and Service Topics for more information on what to do when a particular service stops working or is problematic.
If you are still stuck, please raise a case with an agent for assistance and they'll get back to you within 24 hours. Agent replies can be viewed on your dashboard.