Private Messages Not Working Properly

the_bookie

Hi I am using an android smartphone and trying to write a Private message
is a nightmare at the moment where
I am wondering if there is a problem
as after hitting username then going
to private discussions there is just a
black bar under avatar broken & I'm
using a newer phone where I've have
wasted over an hour so thought this
needed flagged up as its unworkable
unfortunately .

i_am_sy

the_bookie

It's working perfectly for me, visually theres a button that is unreadable but that's about it.

Can you screenshot what you see? Incase it's different for you.

The reason it was updated was because there was an possible payback exploit that had to be closed. I'm sure the team will fix those visual issues soon though.

4128334

i_am_sy
Hi.
Thank you for your response.
Unfortunately I do not know how to do a Screen Shot.
I am 85 years old and not technically savvy with modern technology.
That k You.
Tony.

the_bookie

Hello there @i_am_sy

Think it got broke with updates they
were doing to the site thanks .

Will try again later as its a non runner
at present .

i_am_sy

the_bookie

If you press the top right-hand corner of that black bar you'll see the normal message window pop up and function like normal.

It's just that the button can't be seen rather than not being there.

persco

@the_bookie yeah. We raised that blacked rectangular box here https://community.giffgaff.com/d/33126288-small-community-platform-update-this-afternoon

the_bookie

Already tried pressing it and this
is what I get @i_am_sy

Nothing else I'm afraid to say & if
I try another username its broke
too thanks

Glad to hear its been reported to
@persco cheers

ianmorland

the_bookie just to follow up, we today released an update to improve the situation with private discussions on mobile.

Have you had a chance to take a look yet @the_bookie ?

the_bookie

Evening @ianmorland

Just had a look and that is really
fantastic cheers .

See the yellow button on left for
writing new message and I am
using giffgaff app on Android 9

What I had before was invisible
button top right in avatar below
chrome cheese grater that did
not work properly .

Once again a big thanks to you
and @alex_w for all your hard
work .

ianmorland

the_bookie great! Glad it's a little clearer now, and thank you for raising it!

the_bookie

Gratus @ianmorland

Lot clearer and easier to do the
Private Discussions now thanks