Nothing is working

miguelina0330

I just changed my SIM and number and now nothing is working. It has been like this for the past few hours and I keep getting messages to reset my network and this does not work either.

various_mm

miguelina0330 I just changed my SIM and number and now nothing is working. It has been like this for the past few hours and I keep getting messages to reset my network and this does not work either.

try switching your phone off and on a few times

then do manual roam and connect to giffgaff network as per here https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam

lmort57

miguelina0330 Thank you for contacting the giffgaff Community.

If you have just registered or setup a new or replacement SIM then this can take several hours to complete, it's rarely instant and usually Data Service comes before (although this can vary) Calls and Text Services fully activate on your SIM. SIM activation usually takes 30 minutes to 4 hours, but in exceptional cases might take up to 24 hours.

Also, try restarting your handset periodically, this often helps to get service working too!

If still not working after 24 hours Click, here for assistance and ask an Agent to look into things for you https://support2.giffgaff.com/app/ask/Calls-texts-and-data/My-services-arent-working/form/ often reply within 4 hours most cases but can take up to 24 hours in busy periods. They do work 7 days a week from 8am to 11pm.

Find agents reply here "Messages: From Agents" which is half way down the right hand side of your "My giffgaff" page. Or via this link https://giffgaff.com/support/questions

sloz

miguelina0330
Hi, what was the reason for changing your sim?

Do you wait to see if your new sim was working and then change the number on your account?

Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
(repeat those several times)
What word or words do you see on the phone screen?

What do you hear exactly when you call your new number from another phone?

ross1408

miguelina0330

Is the phone locked to a previous network you were on ?

miguelina0330

sloz dont see any bars.
I changed my SIM. And now it's not working. You ask I changed it but would that reason would not matter I presume.

miguelina0330

sloz also. I tried dialing those and nothing happens on my phone.

miguelina0330

ross1408 no. I had giffgaff

miguelina0330

My previous provider was giffgaff. I changed the new SIM and it came with a new number.

None of the advice above is working. And I really feel like I need to fix this issue. I don't think it's a 48 or 24 hour thing. I have a Samsung Galaxy S9

flaxvert

miguelina0330 I changed the new SIM and it came with a new number

Which of the following did you do:

1, SIM swap. Transferred your number/goodybag/credit to a new giffgaff SIM
2, Request a number change
3, Activate a giffgaff SIM with a top up/goodybag purchase
4, port a number in from another network

sloz

miguelina0330
What was the reason for changing your sim?

Did you lose your previous sim or did it stop working?

What do you hear exactly when you call your new number from another phone?

Do you have another unactivated giffgaff sim card?

subasht

was the new sim a replacement sim; or more likely you were trying to do a sim swap .. perhaps your new phone takes different size sim - most likely nano sim

miguelina0330

But when I swapped my SIM my number changed

flaxvert

Your number would not change with a SIM swap.

Are you logged into your correct giffgaff account? Please try texting the word NUMBER to 43430

Also text NAME to 43430 to confirm you are using the correct account