Home page of the new app

zedingrove

Due to the limited amount can include in feedback this post is primarily for those in the know...

Have to accounts running and on the home page I have two totally different descriptions of my goodybags see below thanks.

mrjeeves

zedingrove

They might be testing new layouts for that screen.

The fact that the goodybags all have unlimited mins and texts means that it's kinda pointless seeing it.

mij_sky

zedingrove needs tweaking but i like it

riikka_gg

Hi @zedingrove! This Riikka, one of the product designers at giffgaff.

It's exactly as @mrjeeves suggested. The dashboard for £20 and £25 goodybags currently looks different from other goodybags. This is because we wanted to test showing members only essential information on the dashboard and hiding the rest behind the 'More details' link.

Another thing that affects what you see on the dashboard is whether your goodybag comes with the +1GB extra data or not, and whether that's in use or not.

What do you think @zedingrove, do you feel it's useful to see on the dashboard that your goodybag comes with unlimited minutes and texts? (This is a standard feature of all of our goodybags now, so we figured it maybe isn't essential.)

How about the +1GB bar, would you like to see that throughout the month, or should it only be displayed once you've run out of your regular data allowance?

Everyone else is welcome to comment as well.

mrjeeves

riikka_gg

I'd prefer to see that bar throughout the month, just as confirmation that the 1 GB is there. I sometimes see people pop onto H&S asking where their extra 1 GB is (as it's not shown on the old app).

dtuxcomp

riikka_gg I like the cleaner look without the mins and texts info, personally I'd put the More details button to the left under the goodybag image so it would be more obvious but that's just my preference.

As for the bonus Gb bar, I'd be happy for that just to replace the normal data one when it kicks in as long as the goodybag picture still shows it.

shabazmoqsud

riikka_gg i like the new layout but i would prefer the 1GB extra to always be displayed underneath the main data so that members know its always there if its changed to kick in once you main data allowance reduces that would not be good as you may never reach that point and if its not always there i can see plenty of posts in H&S section stating ive bought 3 goodybags where is my 1GB extra data.

also i agree getting rid of the unlimited minutes and texts bar however so that new members dont get confused i would put text something like all our goodybag range has unlimited minutes and texts included.

remember whenever making changes consider existing member suggestions but you have to think from the point of view from new or potentional customers will this be easy for the to understand thats where the thought process should be.

riikka_gg

Hey @shabazmoqsud and @zedingrove, in the new dashboard version for £20 and £25 goodybags the information about unlimited mins & texts can be found behind the 'More details' link, like so:

If we were to apply a similar dashboard to the other goodybags, we'd probably take the same approach.

But yes, I'm also considering whether that info should be found directly on the dashboard instead.

shabazmoqsud i like the new layout but i would prefer the 1GB extra to always be displayed underneath the main data

I agree about the order of the data bars, switching those around is already on our to do list.

zedingrove

Ok so on one hand you would think having minutes and texts showing on the dashboard is pointless yet think about all those newbies asking in the community where does it show my minutes and texts or something along those lines. So it's a necessary evil I'm afraid. As for the 1gb extra data bar, it's a bit ironic but just before coming here I was looking at the 1gb extra data bar as I was down to almost nothing on my data allowance and just seeing how quick t moves over, so I think the extra data bar should also stay put. Have to say don't see any point in having the extra 1gb data on the £20 goodybag as to date I have yet to get through 80gb and I do watch an awful lot of Netflix

shabazmoqsud

zedingrove i think eif giffgaff remove the unlimited minutes and texts bar then at least have a information tool tip with text all our goodybags come with unlimited minutes and texts.

mrjeeves

zedingrove

riikka_gg

It looks like there's a little bit of room under the two bars still

How about....

A bar for data
A bar for extra data
A bar for expiry
And some whisper typography saying "Unlimited minutes and texts".

That would meet the criteria, while saving 1.5 bars worth of space!

dtuxcomp

riikka_gg I like it as is, that's a lot of useful information in the pop out 🙂

riikka_gg

mrjeeves Yes, that's one option!

r4raja7

good information i like it